Don't buy from motobuys they're bad at getting you paperwork

lee47512 · 03-16-2016, 01:35 PM

Motobuys out of Scotsdale Az sucks at getting you your paperwork. what should take no more then a week and be automatic has now reached a month 3 phone calls and an email this is just stupidity and laziness on there part. My next step is contacting a lawyer and suing motobuys for selling a vehicle without paperwork.

lee47512 · 03-16-2016, 01:38 PM

Oh and they still haven't done a thing to get me my paperwork the same sorry excuse they give everyone were trying it's the factories fault. Hey motobuys get your lazy sales force to at least contact the buyer and update them.

BlackBike · 03-16-2016, 02:26 PM

Quote:

Originally Posted by lee47512

Oh and they still haven't done a thing to get me my paperwork the same sorry excuse they give everyone were trying it's the factories fault. Hey motobuys get your lazy sales force to at least contact the buyer and update them.

I'm going on a month myself. I call them weekly. I think it's being sent now according to the last call I made I'm going to call again tomorrow. Same issue here, it's them, not us explanation which I think in my case is true. But I am not going to stop. I was calling weekly but if I don't see it next week, it's 2 a week , rattle the cage until they eventually do something to make you stop bugging. The only thing, if you are a d*#k about it they will ignore you. Just stay cool and keep up the pressure. I just look foward, When I get my mso I will be done with them for good!

lawsuit is last resort and take time and money. If so, start documenting everything (calls time etc).takes a lot of work !

This is the price we pay for such great value product.

lee47512 · 03-16-2016, 04:04 PM

Haven't been a dk this last call was the first time i mentioned a lawyer. How long does it take to update the buyer of hey we are working on it not just leaving you hanging something as simple as that would a. make the buyer feel like they're not trying to screw them over and b. show that they're working on it. How long does an email take?

lee47512 · 03-16-2016, 04:09 PM

everything has been done by email and cellphone. Everything is easily provable my email with original order that was in February I have the bike with no paperwork. Even Lionel Hutz could win that case.

2LZ · 03-16-2016, 03:23 PM

I had a wait from Superior (about a month or better) but I wasn't in a hurry because the quad was never leaving my property, so I didn't care much. I think with most of these high volume sales warehouses who move shiploads of product, they probably have a bank of phone sales people and one poor college student locked in a tiny back office (picture no windows and one swinging lightbulb on a cord) buried in mountains of DMV paperwork....who may be replaced regularly because the job sucks and pays minimal. Just my guess......

BlackBike · 03-16-2016, 04:54 PM

Quote:

Originally Posted by 2LZ

I had a wait from Superior (about a month or better) but I wasn't in a hurry because the quad was never leaving my property, so I didn't care much. I think with most of these high volume sales warehouses who move shiploads of product, they probably have a bank of phone sales people and one poor college student locked in a tiny back office (picture no windows and one swinging lightbulb on a cord) buried in mountains of DMV paperwork....who may be replaced regularly because the job sucks and pays minimal. Just my guess......

you certainly painted a picture

Louis Angel · 03-16-2016, 05:13 PM

And here I had thought Motobuys had cleaned their act up after
taking 9 weeks to get me my MCO because, you guessed it, "the factory blah blah blah blah"
Funny that, I have yet to hear of this problem with CSC.

culcune · 03-17-2016, 01:42 AM

I was just discussing this with Alan from Excalibur Motorsports. Their main line of business is TGB scooters, but they can get any bike that Taotao sells (and has at their So. Cal. warehouse), as well as other local brands like Icebear or SSR. He told me it should not take more than 2 or 3 days to get one in the mail for an end user. Keep in mind that they are distributors as well as a retail dealer, so they are more used to dealing with dealers who need the paperwork, pronto! Alan mentioned, even as a retailer, that he can see no reason for a delay of more than a few days before getting them in the mail, and that the paperwork ends up meeting with the bike as those take a few days to arrive.

lee47512 · 03-17-2016, 01:55 AM

That is basically what Adam from rps said rps is the only distributor for the hawks. So motobuys sat on their hands for four weeks I really don't get why these companies do this. Like with Louis they will never get another chance with me. Too bad for them I buy a new motorcycle or scooter every year way to crap yourself out of repeat business.

traygiddens · 03-22-2016, 09:52 PM

So I got a hawk a couple weeks ago and quite a few friends are asking about it and china bikes in general. I refer them to this forum. I'm sure this is the case with many of you. So the lesson learned is, if your customer service is crap or your company name gets smack-talked, it could cost you sales. For me, from order to delivery (1 week) and plates( 1 week) 2 weeks and legal on the road, which was pretty nice.

culcune · 03-23-2016, 12:04 AM

This is pretty much how it should be done. A couple weeks is about the maximum acceptable time for a street-legal bike's peperwork, in my opinion. I think ASPCUSA (not sure if I got all the letters correct, and I am not looking to see if I got them in order) seems to be up there for customer satisfaction/paperwork. A couple others, too (I am referring to enduro/dual-sports) had good reviews. Motobuys--not so much...

2LZ · 03-23-2016, 10:23 AM

Quote:

Originally Posted by culcune

This is pretty much how it should be done. A couple weeks is about the maximum acceptable time for a street-legal bike's peperwork, in my opinion. I think ASPCUSA (not sure if I got all the letters correct, and I am not looking to see if I got them in order) seems to be up there for customer satisfaction/paperwork. A couple others, too (I am referring to enduro/dual-sports) had good reviews. Motobuys--not so much...

I'm sure this is like any other company though, whether it's selling CB's or kitchen appliances. If the management's M.O. is putting all of their energy into sales and moving product for numbers, then customer service will suffer, especially the dreaded paper work end of it. It's generally one swamped desk. I've managed service departments much of my past career. Generally speaking, service is not a profitable section of a company. It either breaks even to cover expenses, profits very little, or is an overhead some months out of the year, especially compared to sales or supplies. I've found that if a company is having regular complaints about customer service, it's not a fluke, it's how they operate.

paulesmann · 03-24-2016, 05:18 AM

They are HORRIBLE with paper work and BILL from motobuys is one salty dude.

03-16-2016, 01:35 PM	#1
lee47512 Join Date: Jun 2014 Location: Bicknell Indiana Posts: 120	Don't buy from motobuys they're bad at getting you paperwork Motobuys out of Scotsdale Az sucks at getting you your paperwork. what should take no more then a week and be automatic has now reached a month 3 phone calls and an email this is just stupidity and laziness on there part. My next step is contacting a lawyer and suing motobuys for selling a vehicle without paperwork. __________________ Lee 2014 powermax 150. 2015 Hawk 250. Poop happens Last edited by SpudRider; 03-22-2016 at 09:57 PM.
	0

03-16-2016, 01:38 PM	#2
lee47512 Join Date: Jun 2014 Location: Bicknell Indiana Posts: 120	Oh and they still haven't done a thing to get me my paperwork the same sorry excuse they give everyone were trying it's the factories fault. Hey motobuys get your lazy sales force to at least contact the buyer and update them. __________________ Lee 2014 powermax 150. 2015 Hawk 250. Poop happens
	0

03-16-2016, 04:04 PM	#4
lee47512 Join Date: Jun 2014 Location: Bicknell Indiana Posts: 120	Haven't been a dk this last call was the first time i mentioned a lawyer. How long does it take to update the buyer of hey we are working on it not just leaving you hanging something as simple as that would a. make the buyer feel like they're not trying to screw them over and b. show that they're working on it. How long does an email take? __________________ Lee 2014 powermax 150. 2015 Hawk 250. Poop happens
	0

03-16-2016, 04:09 PM	#5
lee47512 Join Date: Jun 2014 Location: Bicknell Indiana Posts: 120	everything has been done by email and cellphone. Everything is easily provable my email with original order that was in February I have the bike with no paperwork. Even Lionel Hutz could win that case. __________________ Lee 2014 powermax 150. 2015 Hawk 250. Poop happens
	0

03-16-2016, 03:23 PM	#6
2LZ Join Date: Mar 2010 Location: Volcano, Ca Posts: 7,081	I had a wait from Superior (about a month or better) but I wasn't in a hurry because the quad was never leaving my property, so I didn't care much. I think with most of these high volume sales warehouses who move shiploads of product, they probably have a bank of phone sales people and one poor college student locked in a tiny back office (picture no windows and one swinging lightbulb on a cord) buried in mountains of DMV paperwork....who may be replaced regularly because the job sucks and pays minimal. Just my guess...... __________________ "Light a fire for a man, and you heat him for a day. Light a man on fire, and you heat him for the rest of his life." 2007 Suzuki DRZ400S (SM convert) 2009 Q Link XP 200 1967 BSA B25 250cc Starfire 2022 Royal Enfield Interceptor 650 2023 Royal Enfield Scram 411 1948 Royal Enfield Model G 350
	0

03-16-2016, 05:13 PM	#8
Louis Angel Join Date: Feb 2015 Location: TENNESSEE Posts: 392	And here I had thought Motobuys had cleaned their act up after taking 9 weeks to get me my MCO because, you guessed it, "the factory blah blah blah blah" Funny that, I have yet to hear of this problem with CSC. __________________ " If it ain't broke, I can probably still fix it!" ---- Tim Allen
	0

03-17-2016, 01:42 AM	#9
culcune Join Date: May 2006 Location: Yuma, Arizona Posts: 9,035	I was just discussing this with Alan from Excalibur Motorsports. Their main line of business is TGB scooters, but they can get any bike that Taotao sells (and has at their So. Cal. warehouse), as well as other local brands like Icebear or SSR. He told me it should not take more than 2 or 3 days to get one in the mail for an end user. Keep in mind that they are distributors as well as a retail dealer, so they are more used to dealing with dealers who need the paperwork, pronto! Alan mentioned, even as a retailer, that he can see no reason for a delay of more than a few days before getting them in the mail, and that the paperwork ends up meeting with the bike as those take a few days to arrive. __________________ "They say that life's a carousel, spinning fast you got to ride it well..." TGB Delivery Scooter 150 TMEC 200 Enduro--carcass is sadly rotting in the backyard
	0

03-17-2016, 01:55 AM	#10
lee47512 Join Date: Jun 2014 Location: Bicknell Indiana Posts: 120	That is basically what Adam from rps said rps is the only distributor for the hawks. So motobuys sat on their hands for four weeks I really don't get why these companies do this. Like with Louis they will never get another chance with me. Too bad for them I buy a new motorcycle or scooter every year way to crap yourself out of repeat business. __________________ Lee 2014 powermax 150. 2015 Hawk 250. Poop happens
	2

03-22-2016, 09:52 PM	#11
traygiddens Join Date: Mar 2016 Location: Houston texas westside Posts: 40	So I got a hawk a couple weeks ago and quite a few friends are asking about it and china bikes in general. I refer them to this forum. I'm sure this is the case with many of you. So the lesson learned is, if your customer service is crap or your company name gets smack-talked, it could cost you sales. For me, from order to delivery (1 week) and plates( 1 week) 2 weeks and legal on the road, which was pretty nice.
	1

03-23-2016, 12:04 AM	#12
culcune Join Date: May 2006 Location: Yuma, Arizona Posts: 9,035	This is pretty much how it should be done. A couple weeks is about the maximum acceptable time for a street-legal bike's peperwork, in my opinion. I think ASPCUSA (not sure if I got all the letters correct, and I am not looking to see if I got them in order) seems to be up there for customer satisfaction/paperwork. A couple others, too (I am referring to enduro/dual-sports) had good reviews. Motobuys--not so much... __________________ "They say that life's a carousel, spinning fast you got to ride it well..." TGB Delivery Scooter 150 TMEC 200 Enduro--carcass is sadly rotting in the backyard
	0

03-24-2016, 05:18 AM	#14
paulesmann Join Date: Jan 2016 Location: Portland, OR Posts: 76	They are HORRIBLE with paper work and BILL from motobuys is one salty dude. __________________ Paul Mann 2015 Haosen Hawk 1989 Kawasaki EX500 1991 Suzuki DR350
	0