Don't buy from motobuys they're bad at getting you paperwork

[culcune]

This is pretty much how it should be done. A couple weeks is about the maximum acceptable time for a street-legal bike's peperwork, in my opinion. I think ASPCUSA (not sure if I got all the letters correct, and I am not looking to see if I got them in order) seems to be up there for customer satisfaction/paperwork. A couple others, too (I am referring to enduro/dual-sports) had good reviews. Motobuys--not so much...

[2LZ]

Originally Posted by culcune

This is pretty much how it should be done. A couple weeks is about the maximum acceptable time for a street-legal bike's peperwork, in my opinion. I think ASPCUSA (not sure if I got all the letters correct, and I am not looking to see if I got them in order) seems to be up there for customer satisfaction/paperwork. A couple others, too (I am referring to enduro/dual-sports) had good reviews. Motobuys--not so much...

I'm sure this is like any other company though, whether it's selling CB's or kitchen appliances. If the management's M.O. is putting all of their energy into sales and moving product for numbers, then customer service will suffer, especially the dreaded paper work end of it. It's generally one swamped desk. I've managed service departments much of my past career. Generally speaking, service is not a profitable section of a company. It either breaks even to cover expenses, profits very little, or is an overhead some months out of the year, especially compared to sales or supplies. I've found that if a company is having regular complaints about customer service, it's not a fluke, it's how they operate.

[paulesmann]

They are HORRIBLE with paper work and BILL from motobuys is one salty dude.