Bike is in....damaged - Page 2

Eco Mouse · 04-02-2016, 01:23 AM

Quote:

Originally Posted by SpudRider

That's a nice box, but I don't think a motorcycle would fit inside it.

Obviously, I shipped 3 Honda Groms inside this box. If you are going to do anything in life, you gotta do your best. Otherwise, what's the point?

SpudRider · 04-02-2016, 02:45 AM

Quote:

Originally Posted by Eco Mouse

Obviously, I shipped 3 Honda Groms inside this box. If you are going to do anything in life, you gotta do your best. Otherwise, what's the point?

Wow! That box must be a lot bigger than it looks!

Perhaps you can offer your expertise to CSC, and help them to design a better shipping crate.

Nevertheless, this is the first instance I can remember of any damage occuring to an RX3 bike in the CSC shipping crate. Obviously, the shipping company was negligent.

Perhaps you can also express some disappointment for the new owner who received his damaged motorcycle.

Eco Mouse · 04-02-2016, 03:04 AM

The Chinese make damn fine motorcycle and scooter crates already... this crate looks identical to the one my scooter came in.

Anyway, I'd be really bummed out if my new bike... that I've waited for so long to come, shows up like that. Totally disappointing... which is why I said their crate sucked. Carrier's fault/liability or not... that could have been prevented. When we ship things, we have to assume there's a gorilla in the back of every cargo truck. That wood box I showed I made... well, it's not so pretty anymore, after a New York trip and back.

Dualsport Chic · 04-02-2016, 06:39 AM

This really is distressing to see how flimsey of a crate CSC has used in packing the bike - this is nothing more than cardboard with a few wood re-inforcements - and if anything whatsoever went arwy in the shipping process, the crate, by its design, would not be able to properly protect the bike.

I will call Ryan at CSC today to make sure the quality of the crate my bike is being shipped in is of a better standard - even if I have to pay extra for it. I don't want the agravation that poor CS is going to have to deal with now that his bike is damaged.

I hold CSC equally accountable for this failure in the shipping process. Their 'free' shpping did not turn out to be so free afterall - it will cost the new owner lots of time and frustration before he is made whole once again.

keithmaine · 04-02-2016, 08:37 AM

Sorry that happened.
Shipping company has no excuse, I do not care if the box is reinforced cardboard. They should never even come close to piercing the box. This is careless workers not taking pride in there work.

DanKearney · 04-02-2016, 09:47 AM

At least the damage is only cosmetic. The replacement bits will be easy to swap out.

When mine was shipped, the pallet was also fairly well damaged, but luckily the bike was not.

I conferred with someone at CSC at the time (I don't remember who) and suggested they consider a beefier pallet. But in the end, if the shipper abuses the shipment there's not much CSC can do to prevent it.

Good luck with your bike.

Cheers,

Dan K.

motopat · 04-02-2016, 10:04 AM

Hard to believe your bike was not damaged,
I mean LOOK AT THOSE SNAPPED 2 X 4'S. That pallet must have been dropped hard and that means the bike was too. Really disconcerting. CSC must get a better shipping company. If my TT250 comes mounted to a pallet that arrives in this condition, I will not take delivery.

jbfla · 04-02-2016, 10:20 AM

Quote:

Originally Posted by DanKearney

At least the damage is only cosmetic. The replacement bits will be easy to swap out.

When mine was shipped, the pallet was also fairly well damaged, but luckily the bike was not.

Dan, in the places where the bottom rail broke, it looks like the spacing of a fork lift.

Perhaps lifted and then allowed to slam to the ground.

The CSC crates are definitely poorly constructed, and they charge $150. for them.

I suggested using heavy duty, reusable pallets but received little interest.

jb

motopat · 04-02-2016, 10:52 AM

Dan, are you sure your new bike is not damaged? The forces required to break 2x4 lumber as shown in the photos are huge. All 3 stringers are snapped in multiple places as well as at least one of the 1x4 crossmembers. The center of the pallet has been pushed up quite noticeably while the wheels were tied down. How can you be sure the frame is not tweaked even just a bit? I'm a residential builder and the only time I see lumber broken as shown is when a backhoe drives over it. Your bike took one helluva jolt. I sincerely hope your new bike is OK! I am looking forward to my new TT and am sure CSC is going to deal with the shipping company.

CSaddict · 04-02-2016, 01:14 PM

My bike is now registered and insured and I just rode it. Got off it and realize the entire rear bike is bent. Now I'm very upset and stuck with a loss. Great.

jbfla · 04-02-2016, 01:20 PM

Quote:

Originally Posted by CSaddict

My bike is now registered and insured and I just rode it. Got off it and realize the entire rear bike is bent. Now I'm very upset and stuck with a loss. Great.

Really sorry to hear of your misfortune.

The shipper and/or CSC should have insurance to cover such events.

When I shipped my bike back to CSC, the shipping included $15,000 damage insurance.

jb

DanKearney · 04-02-2016, 01:32 PM

Quote:

Originally Posted by motopat

Dan, are you sure your new bike is not damaged? The forces required to break 2x4 lumber as shown in the photos are huge. All 3 stringers are snapped in multiple places as well as at least one of the 1x4 crossmembers. The center of the pallet has been pushed up quite noticeably while the wheels were tied down. How can you be sure the frame is not tweaked even just a bit? I'm a residential builder and the only time I see lumber broken as shown is when a backhoe drives over it. Your bike took one helluva jolt. I sincerely hope your new bike is OK! I am looking forward to my new TT and am sure CSC is going to deal with the shipping company.

No damage to my bike. About 5,000 miles on it so far.

Cheers,

Dan K.

willy dog · 04-02-2016, 01:36 PM

sorry to hear about damaged bikes during shipping, people have to stop trying to blame csc this is all about shipping company. they could make the pallet out of steel and it would be useless a fork truck in the hands of some one who is careless will do damage no matter what it is strapped to

CSaddict · 04-02-2016, 02:14 PM

I also not sure why anyone thinks CSC is to blame for this. The shipper mis handled the crate. The pallet was solid and the bike was tied down great. I'm working with CSC and am fully confident this will all be squared away.

I've yet to see another company so attentive and willing to resovle issues. I hold them in very high regard!

motopat · 04-02-2016, 02:18 PM

Not complaining about CSC at all. Everything I've read about them is fantastic, including customer service. And there looks to be enough lumber in that pallet to frame a small wall: really stout!! Great that you have no problems with the bike.

04-02-2016, 06:39 AM	#19
Dualsport Chic Join Date: Feb 2016 Location: Western, CT Posts: 168	This really is distressing to see how flimsey of a crate CSC has used in packing the bike - this is nothing more than cardboard with a few wood re-inforcements - and if anything whatsoever went arwy in the shipping process, the crate, by its design, would not be able to properly protect the bike. I will call Ryan at CSC today to make sure the quality of the crate my bike is being shipped in is of a better standard - even if I have to pay extra for it. I don't want the agravation that poor CS is going to have to deal with now that his bike is damaged. I hold CSC equally accountable for this failure in the shipping process. Their 'free' shpping did not turn out to be so free afterall - it will cost the new owner lots of time and frustration before he is made whole once again. __________________ Carpe Diem IBA#65836 2005 BMW F650gs 2008 Yamaha XT250 2013 Yamaha XT250 2009 Suzuki Gladius
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04-02-2016, 08:37 AM	#20
keithmaine Join Date: Oct 2015 Location: White Mtns. NH Posts: 488	Sorry that happened. Shipping company has no excuse, I do not care if the box is reinforced cardboard. They should never even come close to piercing the box. This is careless workers not taking pride in there work. __________________ 2016 Versys 650 LT, 2015 RX3 Red, 2011 Ural GearUp,
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04-02-2016, 09:47 AM	#21
DanKearney Join Date: Jul 2009 Posts: 216	At least the damage is only cosmetic. The replacement bits will be easy to swap out. When mine was shipped, the pallet was also fairly well damaged, but luckily the bike was not. I conferred with someone at CSC at the time (I don't remember who) and suggested they consider a beefier pallet. But in the end, if the shipper abuses the shipment there's not much CSC can do to prevent it. Good luck with your bike. Cheers, Dan K. __________________ Dan Kearney - Black Hawk, Colorado, USA Dan's Motorcycle Blog - "Lost? I'm not lost. I'm just exploring. . ."
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04-02-2016, 10:04 AM	#22
motopat Join Date: Mar 2016 Posts: 24	snapped 2 x 4's ? Hard to believe your bike was not damaged, I mean LOOK AT THOSE SNAPPED 2 X 4'S. That pallet must have been dropped hard and that means the bike was too. Really disconcerting. CSC must get a better shipping company. If my TT250 comes mounted to a pallet that arrives in this condition, I will not take delivery.
	0

04-02-2016, 10:52 AM	#24
motopat Join Date: Mar 2016 Posts: 24	bike not damaged? Dan, are you sure your new bike is not damaged? The forces required to break 2x4 lumber as shown in the photos are huge. All 3 stringers are snapped in multiple places as well as at least one of the 1x4 crossmembers. The center of the pallet has been pushed up quite noticeably while the wheels were tied down. How can you be sure the frame is not tweaked even just a bit? I'm a residential builder and the only time I see lumber broken as shown is when a backhoe drives over it. Your bike took one helluva jolt. I sincerely hope your new bike is OK! I am looking forward to my new TT and am sure CSC is going to deal with the shipping company.
	0

04-02-2016, 03:04 AM	#18
Eco Mouse Join Date: Jun 2015 Location: Las Vegas Posts: 158	The Chinese make damn fine motorcycle and scooter crates already... this crate looks identical to the one my scooter came in. Anyway, I'd be really bummed out if my new bike... that I've waited for so long to come, shows up like that. Totally disappointing... which is why I said their crate sucked. Carrier's fault/liability or not... that could have been prevented. When we ship things, we have to assume there's a gorilla in the back of every cargo truck. That wood box I showed I made... well, it's not so pretty anymore, after a New York trip and back.
	0

04-02-2016, 01:14 PM	#25
CSaddict Join Date: Dec 2015 Posts: 200	My bike is now registered and insured and I just rode it. Got off it and realize the entire rear bike is bent. Now I'm very upset and stuck with a loss. Great. __________________ 2016 CSC RX3 Ginger Edition Check out my blog here: https://www.facebook.com/My-CSC-Zong...0302595973417/
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04-02-2016, 01:36 PM	#28
willy dog Join Date: Oct 2015 Location: vermont Posts: 238	sorry to hear about damaged bikes during shipping, people have to stop trying to blame csc this is all about shipping company. they could make the pallet out of steel and it would be useless a fork truck in the hands of some one who is careless will do damage no matter what it is strapped to __________________ Peace and Zong Life
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04-02-2016, 02:14 PM	#29
CSaddict Join Date: Dec 2015 Posts: 200	I also not sure why anyone thinks CSC is to blame for this. The shipper mis handled the crate. The pallet was solid and the bike was tied down great. I'm working with CSC and am fully confident this will all be squared away. I've yet to see another company so attentive and willing to resovle issues. I hold them in very high regard! __________________ 2016 CSC RX3 Ginger Edition Check out my blog here: https://www.facebook.com/My-CSC-Zong...0302595973417/
	0

04-02-2016, 02:18 PM	#30
motopat Join Date: Mar 2016 Posts: 24	Not complaining about CSC at all. Everything I've read about them is fantastic, including customer service. And there looks to be enough lumber in that pallet to frame a small wall: really stout!! Great that you have no problems with the bike.
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