smart buying

taotaotammy · 07-23-2010, 12:41 PM

Hello everybody,
My name is Tammy I have worked for TAOTAO USA for over 5 years now. I deal directly with dealers but form time to time I try to help out consumers. one of the biggest problems I have is people who order product from online web sites. I would like to give you all some tips when buying a Chinese product from the Internet.
1.) When you decide to make a purchase please make sure you write down the web site and their contact information. If you are ordering from a web site and they do not have a phone number. DO NOT BUY FROM THEM
2.) If you have a problem with the item when it arrives call the company you purchased from. The manufacture is not the company you purchased it from.
3.) All warranty and shipping issues will be handled with the company you purchased from. If they tell you to contact the manufacture for warranty parts don't trust them. Ask them this question before you give them your money.
4.) Just because the product was shipped from the manufacture does not mean they sold it to you. The manufacture sold it to a dealer. All warranty that is given by the manufacture is given to the dealers.

This is the biggest problem I have is people who purchase product from some random web site and are not happy with the purchase. They then call me and yell at me. I did not sell you the merchandise please quit yelling at me. I did not take your money, and yes I do stand behind the product we sell. However I have no sympathy for some one who does not do their homework before making a purchase. There are several drop ship dealers on the internet that do a great job. Family Go Karts, SL Powersports to name just a couple. I work with these guys everyday and they are awesome. Their customer service is great. They are legitimate and they are here to stay. DO NOT purchase anything out of the back of someones truck. DO NOT purchase from a web site if they don't have a phone number. Call the phone number and speak with someone BEFORE you buy. I wish I could stop all unauthorized drop shippers but I can't. I am only one person. This advice goes for all Chinese product not just TAOTAO.

Well enough of me ranting for now. Let me know what everybody else thinks.

07-23-2010, 12:41 PM	#1
taotaotammy Join Date: Jul 2010 Posts: 1	smart buying Hello everybody, My name is Tammy I have worked for TAOTAO USA for over 5 years now. I deal directly with dealers but form time to time I try to help out consumers. one of the biggest problems I have is people who order product from online web sites. I would like to give you all some tips when buying a Chinese product from the Internet. 1.) When you decide to make a purchase please make sure you write down the web site and their contact information. If you are ordering from a web site and they do not have a phone number. DO NOT BUY FROM THEM 2.) If you have a problem with the item when it arrives call the company you purchased from. The manufacture is not the company you purchased it from. 3.) All warranty and shipping issues will be handled with the company you purchased from. If they tell you to contact the manufacture for warranty parts don't trust them. Ask them this question before you give them your money. 4.) Just because the product was shipped from the manufacture does not mean they sold it to you. The manufacture sold it to a dealer. All warranty that is given by the manufacture is given to the dealers. This is the biggest problem I have is people who purchase product from some random web site and are not happy with the purchase. They then call me and yell at me. I did not sell you the merchandise please quit yelling at me. I did not take your money, and yes I do stand behind the product we sell. However I have no sympathy for some one who does not do their homework before making a purchase. There are several drop ship dealers on the internet that do a great job. Family Go Karts, SL Powersports to name just a couple. I work with these guys everyday and they are awesome. Their customer service is great. They are legitimate and they are here to stay. DO NOT purchase anything out of the back of someones truck. DO NOT purchase from a web site if they don't have a phone number. Call the phone number and speak with someone BEFORE you buy. I wish I could stop all unauthorized drop shippers but I can't. I am only one person. This advice goes for all Chinese product not just TAOTAO. Well enough of me ranting for now. Let me know what everybody else thinks.
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