Transmission problems!

[CSaddict]

Few bolts left and the motor is out. Fairly simple.

[FastDoc]

Wonderful support. Honda would have told you to get lost. Downside is doing the work yourself but kinda cool also especially with help.

[dpl096]

CSaddict .... Hate to hear of your tranny problem but CSC responsiveness to this issue is extremely satisfying. Real customer support, after the sale mind you, without the often touted benefit of a local dealer to rip you off... Where are the doom and gloom naysayers now? New business approach using good old fashioned customer support as a cornerstone ...who'd a thunk it! I hope you're up and running soon CS.

[BlackBike]

And your bike is not sitting in some shop behind 14 other bikes , "we'll get right on that mr. Csadditc".

[pete]

Originally Posted by dpl096

CSaddict .... Where are the doom and gloom naysayers now? New business approach using good old fashioned customer support as a cornerstone ...who'd a thunk it! I hope you're up and running soon CS.

they should be good at customer surport....
with the few RX3 out there they seem to be having a lot of practise....
"these are only the very few we hear about on this forum"
lucky they have not sold hundred thousond bikes... they be broke a long time ago
with this fail rate...

I was quite intested in the RX3.... might be lucky the out fit that was going to import them
here came to nothing in the end....

Mr Spud got a increadible run out of his little Zong but I'm of the opinion
that thats not the norm.... The RX3 is a giant leap foward from China & Zongshen...

It's alot harder for the Chinamen than what it was for the japs when they started out
Japs only had crap to do better than "Brit/yank bikes" was a easy ask..


Sorry to be so blunt ... just saying it as I see it....


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[Riceburner]

Originally Posted by dpl096

CSaddict .... Hate to hear of your tranny problem but CSC responsiveness to this issue is extremely satisfying. Real customer support, after the sale mind you, without the often touted benefit of a local dealer to rip you off... Where are the doom and gloom naysayers now? New business approach using good old fashioned customer support as a cornerstone ...who'd a thunk it! I hope you're up and running soon CS.

This is exactly why I sold my bike after only 9 months and less than 5,00 km of ownership. Not all RX3's are bad or have problems most seem well built. I've had issues in the past with other new bikes and car from time to time but my particular RX3 was a bad one from the day I took delivery.

The first was the bad Carb and six months of goofing with the dealer, the headlight switch, the clutch bushings. With my location and my dealer it makes owning this bike a real annoyance. Buyers here have to deal with Motorstar and the general Philippine business to customer service of which there isn't any customer service. Also the problem with Motorstar not having spare parts on hand.

My bike could be used as a basis for people that say China bikes suck, it could be the "Poster Child" for such a campaign.

I sold mine due to lack of dealer support and parts availability. Yes I can buy parts from Taobao and have done so but I just never got fuzzy wuzzy or bonded with my bike and I'd attribute it to the lack of dealer care with my first issue of the Carb;. It ran so bad from day two and I never became attached.

I've said in many posts that you folks in the US having CSC as a dealer and with excellent C/S are lucky . If I had had that kind of support here from the beginning I'd probably still be riding my RX3. The price is right and the features and accessories make it a good value but for me, if I can't ride it and ride with confidence in the operation of the engine then there is no to little value.

Because of where I live, here in Iloilo, Panay Island, Philippines and having ridden many kilometers/miles and with many friends the Honda TMX or XRM, the Yamaha YBR or Suzuki 125 bikes are IMHO the best (for what I do and where I go). You can get them fixed anywhere way out in the back country. There are little motor bike shops even in some of the most remote places and the TMX clutch plates are interchangeable with the YBR and several others. Clutch and brake cables can be gotten easily and swapped out. You'll see TMX's way out in nowhere land carrying three passengers and the driver going on the roughest roads and river crossings, they amaze me. They aren't fancy and they wont go 140 KPH but you can get it fixed anywhere.

[Bruce's]

Originally Posted by FastDoc

Wonderful support. Honda would have told you to get lost. Downside is doing the work yourself but kinda cool also especially with help.

Do you seriously think a month in to ownership of a new Honda ( or any other mainstream brand ) they would tell him to get lost on a tranny issue ?

[CSaddict]

Originally Posted by Bruce's

Do you seriously think a month in to ownership of a new Honda ( or any other mainstream brand ) they would tell him to get lost on a tranny issue ?

I've owned a lot of new bikes of all brands and have never been told to take a walk. With that said I only had one issue ever with the other bikes I purchased new.

CSC is doing their best. Gerry asked what I wanted to do to. I could have taken it somewhere. Don't know of any shops that will work on the bike so that would be the other issue. I just pulled the motor myself. It's really not a big deal.

[Bruce's]

Originally Posted by CSaddict

I've owned a lot of new bikes of all brands and have never been told to take a walk. With that said I only had one issue ever with the other bikes I purchased new.

CSC is doing their best. Gerry asked what I wanted to do to. I could have taken it somewhere. Don't know of any shops that will work on the bike so that would be the other issue. I just pulled the motor myself. It's really not a big deal.

My comments were not meant towards you ,I was surprised the doc posted that Honda would of told you to piss off on a new bike with so few miles .I have no issue with you taking out the engine either ,I think it's fun ,that's an unfortunate part of buying something from half way across the country ,csc seem to really be trying and are willing to work with you which is the very best they can do considering you are not local to them .

[FastDoc]

Originally Posted by Bruce's

Do you seriously think a month in to ownership of a new Honda ( or any other mainstream brand ) they would tell him to get lost on a tranny issue ?

You bet. Google 'Gold Wing ghost shifting'

Even at nearly $30,000 per copy the transmission is a known weak point in the Honda design and the factory genreally refuses to recognize it.

[CSaddict]

Engine out. Once it's fixed I may kick it down the road to be honest. I'm already looking for a replacement machine.

[FastDoc]

Originally Posted by CSaddict

Engine out. Once it's fixed I may kick it down the road to be honest. I'm already looking for a replacement machine.

Understandable. This was not a confidence inspiring incident.

I'm not really up on these machines. Have others reported transmission issues? If so may be a design flaw and the new power train could be suspect. Or may have been isolated incident I can't tell.

[SpudRider]

CSaddict,

Thanks for keeping us updated.

[FastDoc]

Weird. I can't seem to delete the double tap. Oh well.

[Ron B]

CS , just curious. Are they paying shipping both ways? Or do you have to pay shipping back?