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#16 | |
Join Date: Dec 2016
Location: Browns Valley, MN
Posts: 11
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Now we're using a few different carriers. We've signed on and tested several and only agree to keep using the ones that provide the best service. So far, this has been working out great. We now even offer a $50 discount when the customer agrees to pick up the shipment from their local truck terminal. This actually saves the customer around $70 because we also don't have to collect the $20 residential delivery fee that the trucking companies usually charge. It's a win win for everyone! Always looking for ways to improve!
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http://www.familygokarts.com |
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#17 | |
Join Date: Jan 2018
Posts: 361
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This is great thank you. I think with more Vender transparency and customer relationships like this, would be a win-win for everyone. Other top venders should take note. |
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#18 |
Join Date: Jun 2018
Location: Florida
Posts: 759
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I had an absolutely horrible Shipping experience with the Carrier Venom Motorsports used to ship my Vader ,I couldn't really be angry with Venom as the problems were the Carriers .Well, I sort of still was because that is the Carrier they choose to use but I understood that mine was a very unusual occurrence ,as evidenced by the generally stellar reviews of Venom motorsports here at chinariders.
What I'm getting at , is it is a damn shame that businesses can be so negatively affected by Carriers and so often are .That's why FamilyGoKarts post makes so much sense, if what was working begins to not work, you have to take action.It's tough for me to figure out how a Corporate Account with a Carrier isn't taken more seriously on the Trucking Co.'s end , you have got gauranteed business and to throw it away by consistent under performance is just nuts ,maybe the trucking co.'s have so much business that they just don't care but even so I can't see it as being a sustainable business model ,I expressed to Venom that when it comes time to renew that deal with their primary Carrier my case be presented as an example of just what they don't need happening to their reputation via a third party . I imagine it is tough enough already to meet expectations as a Dealer without having to take black eyes over issues the Carrier caused and not the Dealer themselves.,and that is what happens a lot, the Dealer is roasted over Carrier failures.
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2001 Mustang GT 2004 Sportster 2018 VADER 2020 Orion RXB250L |
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#19 | |
Moderator
Join Date: Oct 2016
Location: Houma, La.
Posts: 11,683
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