Problems with Red Fox Warranty

[renovate7]

I knew exactly what I was getting into buying a bike online, hopefully this will be my only problem...My throttle cable is too long. Even with the barrel nut adjuster all the way out the throttle turns about 3/4" of an inch before the slack is taken up and it begins to pull on the carb. In addition to the 1/4" cable showing the barrel nut is not threaded to the end so the threaded tube would need to be 1/2" longer just to get to the threads inside the barrel adjuster nut plus 1/8" to get two threads started. I've sent RF pics and now they want me to remove the entire cable from the bike, disassembling it from the carb, and lay a tape next to it. And any person you talk to at RF is working from home I was just told from the sales line. There is no "office", probably just orders forwarded to some warehouse for shipping. . Any thoughts from the board?