txpowersports Experience 4/19
 

Review is now complete!

TL;DR My experience overall was excellent. Overall experience is a 9/10 with small gripes being time to recieve MCO/bill of sale and the shipment packaging quality. Communication was excellent thru out transaction. I would absolutely recommend TX and purchase again without hesitation.


Hey guys, just wanted to share my recent experience with txpowersports. After discovering motocheez I developed quite the Chinese fever. The purchase was the new 2019 TBR7 (rear disc brakes etc).

A little background of myself. I own a small power-sports repair business in TN and have owned every Yamaha quad ever made and many other Japanese and American quads/dirt/street-bikes/SXS's. I have played in the dirt, street and have dabbled with all things engines (RC's, Boats, Heli's you name it).

3/31/2019 (Sunday): I placed my order, using Motocheez product code and rush processing.

4/02/2019 (Monday): I received an email confirmation of product being shipped with tracking number. It stated that within 24-48 hours UPS would update the shipment and be able to track it properly.

4/03/2019 (Tuesday): The tracking number was able to be used and I could now follow the progress of my new TBR7.

4/04/2019 (Wednesday): UPS said it would be delivered 4/05/2019 (Thursday). UPS called me up, told me that they wouldn't be able to deliver to my area (rural) until Monday. Told them I wouldn't mind driving to Bristol Thursday to get it, if it arrives there on schedule. UPS had no issue with this.

4/05/2019 (Thursday): My friend and I (he also ordered one same day) drive down to UPS and pick up our machines (yay)! Overall the shipment time was spot on. 10/10.

4/06/2019 (Saturday): Still haven't received bill of sale/MCO. Spoke with customer support, they said I should receive by Tuesday-Friday. This isn't a huge issue, but definitely something that needs to be worked on. I need to receive my proof of ownership with the bike. Within a day or two is fine but this could potentially (will update) take an entire week after getting the machine. That would be unacceptable to me.

4/12/2019 (Friday): I received my MCO and went to title/register the machine in TN. Sales tax and registration fees were $193 and I had zero issues at the DMV.

Communication: There were several emails between me and tx customer support. They emailed me back Sunday evening at 10pm within an hour of my inquiry. Fantastic prompt feedback on the weekend. 10/10 here no questions about it, really great support. (will update if needed)

Shipment quality: The crate was okay, my friend had a broken weld that was supposed to mount to a dowel rod where the steering bar sits. My front headlight was trapped between front forks and the crate where it was damaged. The damage is fairly mild and nothing a little touch up paint can't fix. My friends bike was fine, but suffered from some scratch marks on gear case (left side). I would rate this a 7/10.

Guys, this bike has surprised me. I've done all of the basic stuff (oil changes, 17th front sprocket, 110 main, chain adj, valve lash, etc) and had no failures yet (100 miles). It's off-road capability is what has surprised me the most. Will link some gopro videos via YouTube when I get the time to get in some edits. Top speed indicated (feels close) is 68 with cruiseability (lol) being around 45-50. Brakes are excellent, suspension is soft and springy but I think can be made to be ok.



Chris

sounds like you did fine. good luck with it!

Is it me or is all the positive TXpowersports reviews from a very LOW post count user and after said positive review never to be heard from again! LOL

I find that rather peculiar too

Someone new to China bikes, obviously is going to be new to a chinabike forum. That is peculiar? I can't believe I'm having to prove I'm not a salesbot.

I had several critiques if you took time to read the entire review, seems like you have a diminished capacity to interpret or you are forming an opinion without reading.

I am not sponsored or making a sell, this IS an honest review. TX has been great, not sure why they have such a bad rap (exclusively on this site). I've read several of the "poor" reviews and many were really poorly formed.


Chris (TX Sales Rep):p

So... I have a "poor" review on all of Manny's crap he pulled on us... and it was "poorly formed" :lmao: I'm not here to be an English Major after all... was only trying to pass on the truth about that shady company

And their bad reviews are everywhere... eBay, Amazon, NewEGG... you name it, Manny has tried to open an account and sell on it...

Nothing to see here folks... just another "paid advertisement" for a crappy dealer

Thanks "TxPowerSports sales representative Chris"

Chris, And if you Sir were to read my reply in IT's entirety you would see that I said "ALL" meaning not only YOUR review. With that said, I am glad you had a positive experience with them. Whereas some on this site have had a HORRID experience with the "MANNY" china bike sales outlets. And there have been alot of drop in's by the "MANNY" on this site to post a positive review. Again, glad your transaction went smooth and welcome to the site and I look forward to reading all about your new bike.

Here is a YouTube video I just uploaded of our new TBRs. https://youtu.be/vz8QBpWU7cY

My Pal Chad, has dropped his bike 20 times, no issues yet. Video has a bit if road riding, racing and offroad riding.

Azhul, again, I emphasize for you to read my post. I said many, not all neg reviews were poorly formed. I have not read your review and seeing how you are attacking mine (since it is mostly positive) means you have an emotional investment against TX. You're only interested in seeing and sharing bad experiences because you're butt hurt about yours. Maybe that time of the month?

Lets ride, you're in the same boat. Im not sure why it matters if you're attacking all users with low post count or just me... obviously you're referencing me as well. I don't even feel like your post deserves a reply but here you go.

I am not affiliated with TX, and because you guys had a bad experience you're going to assume all reviews are from reps. This wasn't even close to a perfect review lmao. The truth, is that all distributors deliver bad experiences, and you're letting your bad experiences, affect the validity of others? You're not just disrespecting me but also potential buyers by claiming I'm a sales person. Your belief isn't based on evidence, but rather a deep seated need to believe. You guys are so invested to be against TX, that I will play your game. You guys are sale reps for other companies and are trying to shame positive reviews for competing companies. I actually have evidence to believe that, where you are assuming this from me having a low post count.

Welcome aboard Chris :hi: Thanks for posting the review and video. Look like my kind of place to ride. :tup:
Glad somebody has posted a good experience with TXP. Those are rare and few around here. TXP has been known to come post these kinds of reviews on here so please don't take offense to some of the other members. Once you been around her for a while you will understand. But from reading your post I can see not everything was a positive result.

BTW Chris ( TX Sales Rep) What kind of deal can you make me on a Hawk DXL? :lmao: Just kidding? Glad toy have you on board.

Did you see the "LOL" at the end of my first reply. I was initially making a joke about TX reviews. All I was saying was it has happened in the past and on more than one occassion. He and his staff would pop in with stellar reviews and 1 post count. It was comical. No one was attacking you buddy

Having just dealt with "Manny" and "Tx Powersports", I believe what you're saying by him posting fake reviews; I can definitely see him doing that. This guy would probably steal from his own family. I would never recommend anyone to buy anything from this guy. OP, if you gave him money, and your deal worked out, then you got extremely lucky. I encourage you to go get a lottery ticket because you certainly beat the odds on this one and perhaps your good fortune will play out in other arenas too.

Chris, don't be put off by the overall TX paranoia here. It's well-earned. We always have an eyebrow raised when we get low post count, positive reviews about TX. They've had ringers here numerous times.

Many have been "Manny'd" and Azhule's experience was nothing less than criminal. He was extremely patient and driven to make lemonade out of lemons with his incomplete, damaged, obviously used, parted out, and rusted Bashan WILL that Manny shipped him as a "new bike, assembled, and ready to ride".

Consider yourself fortunate with your TX experience and welcome aboard. We really are a good bunch who are willing to help each other out.

was not trying to target or negate what you said i have been a member for about 2 years now just havent posted alot and i like to read comments and feed back almost daily and have seen that txpowersports has had alot of negitive feedback but that doesnt mean they havent come back around and stepped up the game i just was skeptical.

Personally, I will avoid taking my business to TXPowersports with any and all means necessary, and aside from certain parts I have found sources for most everything else. The best part is, they don't lie to me, stop communicating with me, act like a total douche on the phone the instant you question them on something politely (a paying or already paid customer mind you), and act like everything is my fault - up to and including shipping damage to a replacement part.

My experiences aren't even the worst ones out there, not by a long shot, but considering that, of the few sales related experiences I have had with them, only one was drama free. I have bought parts directly from china, including talking to a man that barely spoke English, that was 10 times more helpful and willing to go out of his way for me (Over a $10 carburetor part).

There was a fairly recent incident of a member here being shipped a rusty damaged bike as a "new" bike from a "Manny" outfit, and his damage and warranty experience was not much better.

People don't change. I will avoid them as much as humanly possible, and any related businesses as well.

Megadan, I completely agree with you. Personally, I wouldn't deal with this seller again. Having dealt with "Manny" and tried to reach him on the phone, all I heard how he was "unavailable" or "in a meeting". And, the emails I received from them were completely unprofessional. So, to the OP, who said communication was good, I don't really buy it and if this did occur, it was just luck.

Last, I counted 5 separate business names that I received paperwork and/or email communication from when dealing with them. No legitimate business that I know of needs to operate under so many business aliases.

Been awhile since last update. I've been super, went to Orlando with family. I have updated the review here. I hate to see everyone has had such bad experiences, and they are not inline with what google/Facebook reviews say.

Having said that, where do you guys recommend buying the units/parts? I see loads of complaints so there must be other better options? I will definitely consider other dealers in the future having seen all of these complaints.

Hey all, first post (Sorry it relates to the bad guys lol!). I bought the TBR7 a couple months ago solely because it has rear disc brakes and also because I was surfing online drunk with a wallet within arms reach. Really wanted the white one but had to settle for blue. I'm very hooked on the china bike thing now, way above expectations other than the wonky carburetor & misc cheapy things. First time on any two wheeled contraption that goes off road - Always had been a street biker. They don't handle or float like a four wheeler and pretty much go down in the mud unless you work up a little speed first. But I love it!

I'm wondering if the reason for my mostly positive experience with txmotorsports is due to my complete lack of interaction with the company. I didn't ask any questions or call anyone, bought it all outright with no deposit, etc. I just printed my receipt and nine days later an idiot with a lift truck showed up at my office, which was kind of a pain. Ten more days and official bill of sale with certificate of origination followed.

I most likely would not have chosen that dealer if I knew the story, but it seems like they're a mass shipper of chino-junk and have no ability to provide quality customer service. I also believe the manufacturer's partnership arrangement is similar or the same across all dealers. Even though I had put down a few whiskies while researching and ordering it, it was clear the embedded online order forms for most/all competitors were identical. I even checked to see what the process was to become a dealer and it isn't hard - Sign a nondisclosure and shell out a small hunk of dough (Which might be cool to do actually). Then put a link to their ordering machine and let the cash roll in!

So the cracks in the armor for txmotorsports was the paperwork - All hand filled out in the guy's wife's handwriting most likely. Everything else about the transaction was automated and contrived by a more serious higher up. And after a moment of reflection that would definitely lead me to think "God help someone that does anything outside of the order box." Dealers earn their reputation through the small stuff and I don't think this Manny you speak of is capable of doing it at a grand scale.

So off to lurk around for carb and valve adjustment advice - Happy trails everyone!

Check my eBay for tools and things to help you sort out carb and valve things
All intended to make sets and things easier etc
Check link below for my store

I'm already a satisfied customer lol. Bought the carb kit that I'm going to mess with later today. The sprocket alone is worth what I paid, hope the jets fit.

Experience
 

Well here is a post from a new member with low post count!! I just joined and I just ordered a Chinese bike. After searchin a lot of dealers, including one in my area, I ordered a bike from TX powersports last night. The local dealer here is horrible, and they do not stock much. I placed my order and used Affirm financing. I wanted to check both of these places out. Good or bad. The TX website took me to Affirm where I was approved, picked my payment option, and then it went to a weird page that said something about malfunction. So I tried again. Same thing happened. So I tried on another computer and after I picked my payment option, it said thank you, and sent me back to TX site. So the qwirk there was with Affirm apparently. I sent Affirm a message so that I would not get 3 bikes. Also sent one to TX. The order was confirmed at TX and listed now. Today I have received no reply from Affirm, so I went to the website and see they have the purchase listed. But thumbs down for no communication from Affirm. I had a email from TX right away this morning confirming I only had 1 order. They also had me confirm my color choice. I then received a phone call from them that my color was going to ship right away today. So that's where I am right now. So far so good with TX, Affirm gets a thumbs down for no communication. I will be posting as this process goes along. I am interested in how this all plays out. I am from Wisconsin by the way. Really had to read a lot about these Chinese bikes, and depending how this works out, I might get a better one in the spring. Lots of negative stuff out there. I have no connection to anyone. Just interested in how the experience goes, and I thought I would share.

hi schalid!!!! Welcome here and thanks for the post. Congrats on your purchase! There is a ton of info here, and kind folks. Keep us posted on your purchase and better yet, send us a pix or two of your new bike.

I received an email today from TX that the bike has shipped. It included a tracking number for UPS freight, which does not work yet. So if it in fact is shipped and on the way, great processing time by TX. I guess all they are is a drop ship outfit. They get crates of bikes in, take orders, and ship. So if there is any damage, I would assume it is the manufactuer or UPS that would be the fault. Any defective parts, then you would need help from TX. So I really hope not to experience that!! So great job I guess by TX. Now we will see about UPS freight. Also glad I ordered this now since Trump just ordered US companies not to do business with China!

Just checked and my tracking number works and is listed on UPS website. 4 days delivery date. Too bad its the weekend. So from order to process to ship to at UPS, 23 hrs.

lol i ordered my bike from them a few days ago, I only talked to them once but i haven't had any problems yet. When i checked tracking my bike made it from Cali to memphis in about a day and a half, so the majority of the wait time is with the shipper not tx. the 27th is the magic day for me, i hope all goes well for you and your new bike too bud

Let us know how it all goes! My delivery day is 29th. I am most concerned with the quality of the bike. So many negative reviews I almost didn't order one.

What bike did you order and I just got mine a few days ago from TX it took 15 days from order to the day ups droped it off now I'm just waiting on paper work to register it

10-4, from what i have researched wrenching on these bikes is a must, but from what others on the forum has said the motor is based off of the 70's and 80's tech(cg250 clone) but they are suppose to be reliable. I've already bought new fork oil(Maximus 15w), ngk 2202 DPR8EIX-9 spark plug, mikuni carb vm26, and a set of main jets. If anyone know if i messed up anywhere feel free to correct me. i ordered the roketa db-41hc (or the bashan bsr, enforcer, lol its one of those) what did you order if you dont mind me asking?

15 days is a long time! Where do you live? My tracking today said the bike went from Dallas to St. Louis, MO. That's half way to here. That was in 12 hrs. I haven't bought anything yet. I will experience whatever happens and I guess that's the only way to know for sure. Which bikes did you guys order? I ordered Hawk 250.

I live in indiana ups Only took 6 days to get to my house. from California I got the lifan xpect.

I ordered the roketa db-41hc, placed the order last saturday

I almost bought one of them but the 36 inch seat hight was a no go for me. I wanted something a little shorter since I would be riding mine on the street 70% of the time. if was just off roadimg I could have worked with a 36inch seat.

Well Im about 6 foot and 6 foot 1 with my boots and weigh about 240, and as I live in northeast Arkansas. All flat farming land and have a 5 mile drive to work so I wont be tip toeing much lol. But I honestly don't blame you on the high seat height, i hate tiptoeing

Well tomorrow is my delivery day, and tx called me and let me know that my mco and bill of sale will be here in about 5 to 6 days. So far I have no complaints

Dang UPS!! My bike has been sitting in St. Louis since Saturday and hasn't departed yet. I understand Sunday, but why didn't it leave today??

I feel ya bud, I wish mine was delivered like Thursday last week but ups decided I need to wait lol

kinda like when we were kids waiting for Christmas!!! Keep us posted and pixs!!!

10-4 I just checked the tracking and its on the truck headed to my house. im tickled pink

awesome there school!!!!....send us a pix or two!!!!

Did ya get it??????

Sure did and I'm pleased, no damage or as motocheez puts it no birthmark. I will post more tomorrow after I get off work. Once I get my black spoke covers on this bike is gonna be sharp as a tack