Getting parts From USA MOTORTOYS
 

So the buying experience from USA Motortoys was great, but now I need a part. This thread will document from first phone call onward in getting a flywheel cover for a PitsterPro LXT 400! I will be calling them tomorrow morning at 9AM Mountain Time. Stay Tuned!

Daddy 8)

Good luck, hope it goes well and quickly.
Bill R

Okay, another half hour.

Busy day at the pepper grinder. Anyway, according to my blackberry I called USA Motortoys parts department at 9:03 AM. I was on hold for about 15 minutes. I spoke with Chris in parts and he said my part wasn't in stock (no suprise I figured that would be the case) and he would need to order it. Claimed he would have it in 2 or 3 weeks and that he would call me when it came in. I failed to ask how much it would cost, but I'll ask when I hear from them again. I shall keep ya'all posted....

Daddy 8)

At least you reached a warm body.

2-3 weeks!! Bummer.
8O

I'm just glad it is in the realm of possibility :D!
Daddy 8)

Yeah, buddy...
I always get the :? look when asking for parts.
Ya'll know what I mean...
Bill R

1 Week down, 1 more week to go for a call back. Should be interesting especially since I didn't have to pay for it first before it was ordered....

Daddy 8)

Any word on the new cover yet? I'm hoping they can supply parts for these bikes as that will greatly effect their popularity down the road.

Just got back into town last night. I'll be calling them either today or tomorrow. I'm thinking since it has been 3 weeks and they haven't called me to say it is in, that it isn't in yet - but I shall find out and post :)

Daddy 8)

OK, last week they were willing to take a flywheel cover off of a bike and ship it to me which was great news for me! Bad news for me, no credit card in wallet.

They sold the bike they where going to take it from, so good for them, bad for me. I get to wait 1 more week according to their parts dept. We shall see! I only have ran 1 tank of gas through it. I'm going to see if they can extend my warranty a bit since it has been idle in my garage save 237 miles :).

They all seem very nice and very reasonable at Pitsterpro and I still highly recommend them as a vendor. :)

Daddy 8)

The good is that at least they stay in contact.

The bad, your flywheel cover is on the slow boat. Maybe it is passing HI right now. Then about 3 more weeks to clear customs and 2 more weeks to get to you. So about Christmas time.
:wink:

They all seem very nice and very reasonable at Pitsterpro and I still highly recommend them as a vendor.

You are very generous.

I think they should have canabilized another bike and sent you the part the same day you needed it, with an apology and for free. :(

Then they should have waited to sell the canbalized bike until THEY received the new part, if they ever do, off the slow boat from China.

JMHO.

Wasn't this part damaged by a mis-aimed hammer strike? Not sure that's warranty... unless of course it was put to them it was damaged threads due to factory error.

Either way, we'd all like to see daddy469 get his part in a more timely fashion.

For certain my fault on the 'killing blow' but it started from a stripped thread so I'll go 80/20 on that and pay for another :)

Daddy 8)

I too would like to see my part in a more timely fashion. However, in Pitster's defense they did tell me about the one they could take off a bike, but I did not have my credit card on hand and I forgot / was too busy to call them before COB on Friday. I guess they sold the bike on the weekend, so good for them which is good for us. I want to see more china bikes out there especially Pitsters, Qlinks, Zongs, and a few others (Lifan is on my "may recommend" list due to their current issues in the US).
Gary @ pitsterpro seems to be a very stand up guy and Chris in parts seems to know what he is talking about as well. Come the middle of next week my attitude will change if I do not have a tracking number though. I'm pretty patient and more than reasonable and I fully expect those I do business with to be the same.

There are only 237 miles or KM on my bike. I will be requesting an additional 4 week warranty period because the dang thing isn't even dirty. We shall see what we shall see. The customer is always right, as long as the customer is reasonable :)

Daddy 8)

Called on Monday. Was on hold for 41 minutes. Still no answers. Winter is fast approaching and I want to get some pavement time in. My happiness level has decreased.

Daddy 8)

I'm really sorry to hear this...

Have you looked through the microfiche at BikeBandit.com or similar to see if another machine uses the same cover? An XR perhaps, as Spud suspects?

Take the cover around to some machine shops and see what they have to say.

Can you post a photo of the cover off of the bike that will show the bolt pattern? I'd be happy to compare it with my '96 XR250R.

Here ya go, thx for taking a look.

http://i290.photobucket.com/albums/l...00918-1003.jpg

daddy 8)

It's not the same as a CRF250. I just checked that.

Or an XR250...

Or a KTM...

Or a DRZ...

I agree with Cal, if Pitster cant/wont help you, I would try some machine shops to see if they can do something for you. Very sad that Pitster would sell a machine and not support it. The single biggest problem with the chinabikes. Hopefully a machine shop can weld it up for you, I know they weld cases on occasion when they get damaged. Hoping you get it fixed and get some riding in soon.

Cheers,
Stew

Or a YFZ...

Or a Rotax...

Or a KLR...

Sorry. I tried. :(

I wonder if someone in China could get one?

Maybe our neighbors in Canada can help out.
http://www.xingyuecanada.com/bike-xy400y2.php

Info@xingyuecanada.com

THAT'S a good suggestion! :idea:

Git 'er done! :P

Getting one from China would probably get better results. I have dealt with Xingyue Canada before and they seem to be a really fly by night operation. They didn't instill any confidence in me at all. Such as no or slow responses to emails (weeks at a time).

That sucks too then.

I'm afraid the Chinese actually designed their own engine here. It does not seem to be a clone. That's what Spud figured.

That's what kept me from buying one myself...

Yeah, first time I emailed Xingyue Canada I waited about a week and a half for a reply. Then the guy who replied told me to email him directly since nobody checks the website email... Kinda sounds dodgy yes?

Maybe Jim needs to pay them a visit.
http://maps.google.com/maps?hl=en&rl...ed=0CBMQ8gEwAA

You're welcome. I tried to replicate the angle that you produced. Sorry the skidplate is in the way, but you get the idea that the bolt pattern is the same. The difference is the starter mount; I'm not convinced that our Chinese friends designed a new engine. I believe that there is a Honda out there that uses the same cover and has electric start. We just have to find it.

http://i158.photobucket.com/albums/t...wheelCover.jpg

After some digging, I found two XR250 models with electric start: the XR250ES and the XR250L. I came across this photo on ADV:

http://i22.photobucket.com/albums/b3.../IMAGE_331.jpg

I found it at the bottom of this page: http://www.advrider.com/forums/showthread.php?t=407799 It sure looks like that cover would fit your bike.

I also found this manual for a Honda XR250 Tornado, which was released who knows where: http://doc.razorscript.com/moto/hond...1-02_fiche.pdf

It seems that the part number for the side cover is 11341-kpf-900 (page 76).