Buyer beware

Mrmazak · 02-20-2021, 05:58 PM

I bought the tbr7 through Amazon.
Do not buy from same seller . Better off going with other options(tx power sport, q9, etc.

The seller was listed as "Smart Deals Now"

First impression should have scared me off from purchase from them.
I had been following here on the forum for a (short) while, and decided on the Tbr7.
I had known the 2021 model was out since sep 2020, but when I asked the. Amazon seller, they told me 2021 model was not released yet.
202 model was not a deal breaker, so I went ahead and purchased.
Bike arrived in about 10 days. Not TOO bad. Box/metal crate has some damage, as to be expected from others reviews.

Bit all the accessories and hardware that should have been inside a box in the crate was missing.
(Handle bar clamps, gear shift, brake pedal, battery, turn signals, cargo rack, lower skid plate)

I tried to call seller while delivery driver waited, but there answering service said the office was closed for 3 weeks, because they had covid outbreak in the office.(that turned out to be a lie) Amazon customer service told me.to accept.the delivery anyway, and give seller 3 days to return my call.

The next day seller calls and says we'll I accepted the delivery and now it's my problem.

Now amazon is telling me not to worry, I'll get compensated, but I just want my bike.

culcune · 02-20-2021, 06:12 PM

I think Amazon will sort things out for you. There were issues like this when this site was new, and several years after, but slowly, the shady operations closed down, only to be replaced by bigger, sometimes shady operations, like TXPowersports (in reality they are hit or miss, unless you live in Texas and can purchase directly from them as a brick and mortar operation customer) and others who have dropped the ball for some members (eg. Q9). But, using Amazon was a good move on your part and they will sort things out for you.

Deckard_Cain · 02-22-2021, 08:38 AM

Make sure you give them 1 star on the review. Could also file a claim or dispute with your credit card issuer too.

Spins · 02-22-2021, 09:07 AM

Sorry to hear about your bad luck. Hopefully Amazon will make things right for you. I originally wanted to purchase a TBR7 myself. I choose the Brozz as a wanted a dealer to reach out to like Peace Sport if I ran into issues.
I had a similar incident as yours with an electric motorcycle I purchased on Ebay. I refused the bike on delivery due to damages. Paypal did nothing. I contacted my CC and filed a dispute. Company wanted to charge me a restocking fee for refusing delivery. I had to write several letters, attaching pictures, text conversations and make many phone calls. I didn’t give up and finally won. But it took several months. Lots of fine print in those purchasing contracts. Keep all records and hopefully you took lots of pics.

Good Luck!

slithica · 02-22-2021, 09:11 PM

I bought from them years ago, a moped. They were ok at the time, sent me a warranty battery when mine was DOA, did take a few weeks though.

I hope you can get it sorted out.

ricsha91 · 02-22-2021, 10:35 PM

I had a positive experience after buying a bike through them. They gave me the same response with the covid office outbreak after trying to contact them. I sent them an email and they responded within a few minutes with a response.

cycleway4 · 02-23-2021, 08:20 AM

I think you will be OK with Amazon...I feel they will be sure you have a satisfactory outcome.
I had a similar bad experience when I bought the Roketa 250 scooter....(from one of the TX dealers)....took me a year to get that straightened out and before I could ride it.....

I was glad this time around,..I researched plenty and went with PeaceSports....no dissapointments at all.

02-20-2021, 05:58 PM	#1
Mrmazak Join Date: Jan 2021 Location: FL Posts: 18	Buyer beware I bought the tbr7 through Amazon. Do not buy from same seller . Better off going with other options(tx power sport, q9, etc. The seller was listed as "Smart Deals Now" First impression should have scared me off from purchase from them. I had been following here on the forum for a (short) while, and decided on the Tbr7. I had known the 2021 model was out since sep 2020, but when I asked the. Amazon seller, they told me 2021 model was not released yet. 202 model was not a deal breaker, so I went ahead and purchased. Bike arrived in about 10 days. Not TOO bad. Box/metal crate has some damage, as to be expected from others reviews. Bit all the accessories and hardware that should have been inside a box in the crate was missing. (Handle bar clamps, gear shift, brake pedal, battery, turn signals, cargo rack, lower skid plate) I tried to call seller while delivery driver waited, but there answering service said the office was closed for 3 weeks, because they had covid outbreak in the office.(that turned out to be a lie) Amazon customer service told me.to accept.the delivery anyway, and give seller 3 days to return my call. The next day seller calls and says we'll I accepted the delivery and now it's my problem. Now amazon is telling me not to worry, I'll get compensated, but I just want my bike.
	1

02-20-2021, 06:12 PM	#2
culcune Join Date: May 2006 Location: Yuma, Arizona Posts: 9,035	I think Amazon will sort things out for you. There were issues like this when this site was new, and several years after, but slowly, the shady operations closed down, only to be replaced by bigger, sometimes shady operations, like TXPowersports (in reality they are hit or miss, unless you live in Texas and can purchase directly from them as a brick and mortar operation customer) and others who have dropped the ball for some members (eg. Q9). But, using Amazon was a good move on your part and they will sort things out for you. __________________ "They say that life's a carousel, spinning fast you got to ride it well..." TGB Delivery Scooter 150 TMEC 200 Enduro--carcass is sadly rotting in the backyard
	1

02-22-2021, 09:07 AM	#4
Spins Join Date: Jan 2020 Posts: 287	Sorry to hear about your bad luck. Hopefully Amazon will make things right for you. I originally wanted to purchase a TBR7 myself. I choose the Brozz as a wanted a dealer to reach out to like Peace Sport if I ran into issues. I had a similar incident as yours with an electric motorcycle I purchased on Ebay. I refused the bike on delivery due to damages. Paypal did nothing. I contacted my CC and filed a dispute. Company wanted to charge me a restocking fee for refusing delivery. I had to write several letters, attaching pictures, text conversations and make many phone calls. I didn’t give up and finally won. But it took several months. Lots of fine print in those purchasing contracts. Keep all records and hopefully you took lots of pics. Good Luck! __________________ 2019 Z 400 2020 Tan Recon 2021 KLX 300 2022 GPX FSE 450R
	1

02-23-2021, 08:20 AM	#7
cycleway4 Join Date: Feb 2007 Location: Virginia Posts: 269	I think you will be OK with Amazon...I feel they will be sure you have a satisfactory outcome. I had a similar bad experience when I bought the Roketa 250 scooter....(from one of the TX dealers)....took me a year to get that straightened out and before I could ride it..... I was glad this time around,..I researched plenty and went with PeaceSports....no dissapointments at all. __________________ <div>Steve 2006 Roketa DB-07A/RSX-200E 2008 Roketa 250 Scooter 2019 Brozz 250
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02-22-2021, 08:38 AM	#3
Deckard_Cain Join Date: Aug 2019 Location: Bay City, MI Posts: 397	Make sure you give them 1 star on the review. Could also file a claim or dispute with your credit card issuer too.
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02-22-2021, 09:11 PM	#5
slithica Join Date: Jan 2021 Posts: 38	I bought from them years ago, a moped. They were ok at the time, sent me a warranty battery when mine was DOA, did take a few weeks though. I hope you can get it sorted out.
	0

02-22-2021, 10:35 PM	#6
ricsha91 Join Date: Feb 2021 Posts: 15	I had a positive experience after buying a bike through them. They gave me the same response with the covid office outbreak after trying to contact them. I sent them an email and they responded within a few minutes with a response.
	0