Picture of MCO for Hawk from Q9

pcspecialist · 05-19-2016, 01:27 PM

UPDATE: Didn't take all that long (9 days), was apparently in the works when they led me to believe it wasn't.

Q9 is taking their sweet time getting me the MCO, different story every time I contact them. I have a blank one that came with the bike. If I had an example, I could put the blank one to good use. Cover up your VIN if you don't feel comfortable sharing that.

Adam Rinkleff · 05-19-2016, 03:07 PM

Quote:

Originally Posted by pcspecialist

Q9 is taking their sweet time getting me the MCO, different story every time I contact them. I have a blank one that came with the bike. If I had an example, I could put the blank one to good use. Cover up your VIN if you don't feel comfortable sharing that.

its pretty straight-forward, list the engine size, VIN number, name and address of dealer, send me a private message if you have a specific question about what goes where, im honestly not sure if it would be illegal to sign it yourself (they DO send one in the box after all)

i've always been of the understanding that if someone is already willing to sign something (like a check) and you aren't doing anything duplicitous, that it's actually legal to sign for someone else as a matter of expediency, but that's my personal opinion and not any kind of official legal statement

my guess is your MCO will be arriving soon, if Q9 signed it and sent it immediately to you, it could arrive tomorrow and if not then i would expect it by early next week

dpl096 · 05-19-2016, 09:34 PM

That sux PC but its nice to see Adam jump in and try to help.

pcspecialist · 05-19-2016, 09:38 PM

With my TaoTao scooter, I got the MCO three days after the scoot....... though never did register it even though Oregon requires it no matter the engine size.

kingman652000 · 05-19-2016, 09:44 PM

Hang in there pc,Adam took care of me.
If it wasn't for him I would still be waiting for mine.
I also had that issue with q9, got a different story every time.
Not sure why they do that but anyways Adam fixed it and I got my
Mco so all is well now.

pcspecialist · 05-19-2016, 09:49 PM

yes, it is the different story every time that concerns me. I haven't waited all that long yet, but, the conflicting stories have me believing they are taking their sweet time.

kingman652000 · 05-19-2016, 10:32 PM

Yeah that was my issue as well.
If they had just given me a time frame of when it
Would be completed I would of been fine.
But they went from saying it was being filled out as we speak and will be mailed today,
To when it didn't show and I called they said they hadn't even received the paperwork yet.
That was when my red flag went up, but Adam got the paperwork out as soon as he read my post and I received it promptly after that.
Q9 was great at shipping it to me really fast and they were all nice on the phone, but the whole lying about the paperwork thing well that I just don't get.
Anyways I hope your resolution is as speedy as mine was, I see Adam is involved now so I will tell you your in good hands now.

BlackBike · 05-19-2016, 10:44 PM

Quote:

Originally Posted by kingman652000

Yeah that was my issue as well.
If they had just given me a time frame of when it
Would be completed I would of been fine.
But they went from saying it was being filled out as we speak and will be mailed today,
To when it didn't show and I called they said they hadn't even received the paperwork yet.
That was when my red flag went up, but Adam got the paperwork out as soon as he read my post and I received it promptly after that.
Q9 was great at shipping it to me really fast and they were all nice on the phone, but the whole lying about the paperwork thing well that I just don't get.
Anyways I hope your resolution is as speedy as mine was, I see Adam is involved now so I will tell you your in good hands now.

Why do they have to tell stories. I think most customers are excited and in a good mood to start with because they are generally happy with the price for the product. Then it has to all go south with the retailer after all the frustrating Bulls hit with the mso s. Agree with your time frame comment, seller could just explain that they are busy, etc and just level with customer and say , look , we are on a back log and it going to take a couple of weeks. But instead they start playing games and lies.

jimwildman · 06-06-2016, 07:42 AM

Quote:

Originally Posted by BlackBike

Why do they have to tell stories. I think most customers are excited and in a good mood to start with because they are generally happy with the price for the product. Then it has to all go south with the retailer after all the frustrating Bulls hit with the mso s. Agree with your time frame comment, seller could just explain that they are busy, etc and just level with customer and say , look , we are on a back log and it going to take a couple of weeks. But instead they start playing games and lies.

I payed for my hawk with paypal, I now find my self wonering if the mco is being held hostege untill the paypal dispute period expires?

There is no way this is coincidence or slow mail, We all use the mail service everyday and we know it's far more predictable than this.

Other than someone with a pile of requests sitting on their desk while they do nothing I cant see any reason for the wait. Yet it seems to be the norm, what do I know maybey the paperwork will show up today.

I still cant help but notice a trend whenI see it.

My 2 cents.

I also wonder why we get the blank mco in the box?

BARLOW · 06-06-2016, 10:00 AM

Quote:

Originally Posted by jimwildman

I also wonder why we get the blank mco in the box?

i did not get a hawk, or from q9 ... but my box did not have an mco ... i did use paypal, and that should be a good way to get them on the ball, tell them you are going to open a dispute with paypal

jimwildman · 06-06-2016, 02:59 PM

I finally was able to contact killermotorsports on the mco, they claim they sent it out the day after they received it, and cant do anything but wait for the manufacturer to return it, then he said they have to take it to the dmv and have it transfered to my name.

ive never heard that before... does that really happen? of course he offered to take $25 to expidite the mail when they finally are able to ship it to me..

I told him I dont see the us mail as the bottleneck, I dont think he got the hint.

anyone know how this process works?

dpl096 · 06-06-2016, 10:26 PM

First things first... File a Paypal dispute immediately - you can always drop it later if need be. .

ddttm · 06-09-2016, 07:15 AM

I just bought a hawk from Q9 and am waiting on a call from the carrier for delivery. I did read this thread before I purchased the bike so I poked around their website and found the link for "Title Processing MSO / MCO Product Registration".

http://www.q9powersports.com/MSO---p...stration-.html

Did you guys see this link and follow the instructions and still have problems? It looks like they are required to send the MCO to the factory in China, that seems like an unpredictable step. From everything that I have read, it seems like everyone eventually gets their MCO from Q9 but it could be 3 days or 3 weeks.

In other news -

I had emailed them earlier in the day asking if they had a black 2016 available and was assured they did. After paying they called and said they were out of black and it would be another 3-4 weeks before more would get to the warehouse in Texas, I told them about the email and eventually went with red. The one that shows up better be black or red! I am not the most pleased with Q9 at this point.

ltclaw1 · 06-09-2016, 08:20 PM

I bought my hawk from Q9 in April and got the bike within a week. I followed the directions on the website and had the signed MCO in about 2 weeks. In Texas getting the thing registered was a breeze. Once you have the MCO contact an insurance agent (I used Dairyland) and insure it, get it inspected and then go to your local tax office with the MCO, Insurance card, Inspection receipt and a filled out Application for title (and about $150) and you are legal.

05-19-2016, 01:27 PM	#1
pcspecialist Join Date: May 2016 Posts: 583	Picture of MCO for Hawk from Q9 UPDATE: Didn't take all that long (9 days), was apparently in the works when they led me to believe it wasn't. Q9 is taking their sweet time getting me the MCO, different story every time I contact them. I have a blank one that came with the bike. If I had an example, I could put the blank one to good use. Cover up your VIN if you don't feel comfortable sharing that. Last edited by pcspecialist; 05-26-2016 at 03:55 AM.
	0

05-19-2016, 09:34 PM	#3
dpl096 Join Date: Sep 2015 Location: East Central Hellinois Posts: 1,344	That sux PC but its nice to see Adam jump in and try to help. __________________ ************************************************ * " Time you enjoy wasting, is not wasted." - John Lennon “I predict future happiness for Americans, if they can prevent the government from wasting the labors of the people under the pretense of taking care of them.” ― Thomas Jefferson "If you don't know where you're going any road will take you there" ....George Harrison song
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06-06-2016, 02:59 PM	#11
jimwildman Join Date: May 2016 Posts: 237	I finally was able to contact killermotorsports on the mco, they claim they sent it out the day after they received it, and cant do anything but wait for the manufacturer to return it, then he said they have to take it to the dmv and have it transfered to my name. ive never heard that before... does that really happen? of course he offered to take $25 to expidite the mail when they finally are able to ship it to me.. I told him I dont see the us mail as the bottleneck, I dont think he got the hint. anyone know how this process works? Last edited by jimwildman; 06-06-2016 at 03:01 PM. Reason: spelling
	0

06-06-2016, 10:26 PM	#12
dpl096 Join Date: Sep 2015 Location: East Central Hellinois Posts: 1,344	First things first... File a Paypal dispute immediately - you can always drop it later if need be. . __________________ ************************************************ * " Time you enjoy wasting, is not wasted." - John Lennon “I predict future happiness for Americans, if they can prevent the government from wasting the labors of the people under the pretense of taking care of them.” ― Thomas Jefferson "If you don't know where you're going any road will take you there" ....George Harrison song
	1

06-09-2016, 08:20 PM	#14
ltclaw1 Join Date: Mar 2016 Posts: 9	MCO from Q9 I bought my hawk from Q9 in April and got the bike within a week. I followed the directions on the website and had the signed MCO in about 2 weeks. In Texas getting the thing registered was a breeze. Once you have the MCO contact an insurance agent (I used Dairyland) and insure it, get it inspected and then go to your local tax office with the MCO, Insurance card, Inspection receipt and a filled out Application for title (and about $150) and you are legal.
	1

05-19-2016, 09:38 PM	#4
pcspecialist Join Date: May 2016 Posts: 583	With my TaoTao scooter, I got the MCO three days after the scoot....... though never did register it even though Oregon requires it no matter the engine size.
	0

05-19-2016, 09:44 PM	#5
kingman652000 Join Date: May 2016 Posts: 14	Hang in there pc,Adam took care of me. If it wasn't for him I would still be waiting for mine. I also had that issue with q9, got a different story every time. Not sure why they do that but anyways Adam fixed it and I got my Mco so all is well now.
	0

05-19-2016, 09:49 PM	#6
pcspecialist Join Date: May 2016 Posts: 583	yes, it is the different story every time that concerns me. I haven't waited all that long yet, but, the conflicting stories have me believing they are taking their sweet time.
	0

05-19-2016, 10:32 PM	#7
kingman652000 Join Date: May 2016 Posts: 14	Yeah that was my issue as well. If they had just given me a time frame of when it Would be completed I would of been fine. But they went from saying it was being filled out as we speak and will be mailed today, To when it didn't show and I called they said they hadn't even received the paperwork yet. That was when my red flag went up, but Adam got the paperwork out as soon as he read my post and I received it promptly after that. Q9 was great at shipping it to me really fast and they were all nice on the phone, but the whole lying about the paperwork thing well that I just don't get. Anyways I hope your resolution is as speedy as mine was, I see Adam is involved now so I will tell you your in good hands now.
	0

06-09-2016, 07:15 AM	#13
ddttm Join Date: May 2016 Location: Doylestown, Ohio Posts: 6	I just bought a hawk from Q9 and am waiting on a call from the carrier for delivery. I did read this thread before I purchased the bike so I poked around their website and found the link for "Title Processing MSO / MCO Product Registration". http://www.q9powersports.com/MSO---p...stration-.html Did you guys see this link and follow the instructions and still have problems? It looks like they are required to send the MCO to the factory in China, that seems like an unpredictable step. From everything that I have read, it seems like everyone eventually gets their MCO from Q9 but it could be 3 days or 3 weeks. In other news - I had emailed them earlier in the day asking if they had a black 2016 available and was assured they did. After paying they called and said they were out of black and it would be another 3-4 weeks before more would get to the warehouse in Texas, I told them about the email and eventually went with red. The one that shows up better be black or red! I am not the most pleased with Q9 at this point.
	0