Hawk arrived with major damage

Sray1013 · 07-27-2017, 10:40 PM

Purchased Hawk Enduro from Motobuys. Delivery truck showed up without scheduling delivery and the pallet and bike were crushed. Driver blamed packaging. Motobuys said they will ship another???Anyone else have similar experience?

Dz · 07-27-2017, 11:42 PM

I had the same thing happen with my Magician I bought from Superior Power Sports, it took about 2 months from the day I paid for it. It was a long 2 months but I eventually got it and I could not be happier.

Adjuster · 07-27-2017, 11:50 PM

Keep us updated. Got any pics of the damaged crate and bike?

/

Sray1013 · 07-28-2017, 11:39 AM

Here are some photos of the Hawk I purchased from Motobuys. They said that they would send another. Truck driver blamed the packaging. Frame, rim, fluid leak damage. Didn't even bother looking at front of crushed container. Will let y'all know if Motobuys is good for their word and if the second Hawk arrives alright.

wamey · 07-28-2017, 11:45 AM

Quote:

Originally Posted by Sray1013

Here are some photos of the Hawk I purchased from Motobuys. They said that they would send another. Truck driver blamed the packaging. Frame, rim, fluid leak damage. Didn't even bother looking at front of crushed container. Will let y'all know if Motobuys is good for their word and if the second Hawk arrives alright.

Congrats on the spare parts!

MOTOXtreme · 07-28-2017, 12:07 PM

Quote:

Originally Posted by wamey

Congrats on the spare parts!

I hope he refused shipment on that. "Blamed packaging" LOL

bogieboy · 07-28-2017, 12:12 PM

blamed packaging????? you dont crush a rim like that from brushing up against it with another pallet..... that thing got run over HARD by a forklift......

Sochin · 07-28-2017, 03:03 PM

Ouch, mine should be here next week. Hopefully not damaged like yours. Glad the dealer is stepping up to the plate.

1cylinderwonder · 07-28-2017, 06:30 PM

Is the damaged bike still at your address, or did you refuse delivery?
Good luck!

Sray1013 · 07-28-2017, 07:09 PM

I refused shipment. The driver said he is a one way deliverer, contracted by Central Freight and normally wouldn't take it back, but would send someone. I told him absolutely not. He did take it back. He said the pallet was to small and packaging was horrible. I agree with other's who posted that a Fork Lift rammed or ran over it. I am a little nervous about Motobuys sending me another. Do the same thing and get same results... For thier sake, I hope they use another reliable carrier. Someone posted that another seller took two months to ship their replacement. Two months would be the fall season, pretty much the end of riding season around here. I will let everyone how Motobuys treats me. Thanks!

bogieboy · 07-29-2017, 08:00 AM

Not sticking up for anyone here, but just throwing this out there.... that could have happened from any number of his stops... in my experience the truck drivers pull up, hand shipping and recieving a load slip, then the company that is recieving the product unloads... and doesnt give 2 craps about anyone elses payload but thier own...

BlackBike · 07-31-2017, 05:39 PM

Quote:

Originally Posted by Sray1013

Purchased Hawk Enduro from Motobuys. Delivery truck showed up without scheduling delivery and the pallet and bike were crushed. Driver blamed packaging. Motobuys said they will ship another???Anyone else have similar experience?

why would the driver even bother to say anything??? a washing machine would be just as damaged if a fork was rammed through it . silly how they will still put it on the truck and try to deliver it.

07-27-2017, 10:40 PM	#1
Sray1013 Join Date: Jul 2017 Posts: 8	Hawk arrived with major damage Purchased Hawk Enduro from Motobuys. Delivery truck showed up without scheduling delivery and the pallet and bike were crushed. Driver blamed packaging. Motobuys said they will ship another???Anyone else have similar experience?
	0

07-28-2017, 03:03 PM	#8
Sochin Join Date: Jul 2017 Location: Montucky Posts: 209	Ouch, mine should be here next week. Hopefully not damaged like yours. Glad the dealer is stepping up to the plate. __________________ 1991 Kawasaki KLR250
	1

07-28-2017, 06:30 PM	#9
1cylinderwonder Join Date: Dec 2015 Location: Pismo Beach Posts: 387	Still at your place? Is the damaged bike still at your address, or did you refuse delivery? Good luck!
	0

07-27-2017, 11:42 PM	#2
Dz Join Date: Nov 2016 Location: New Mexico Posts: 8	I had the same thing happen with my Magician I bought from Superior Power Sports, it took about 2 months from the day I paid for it. It was a long 2 months but I eventually got it and I could not be happier.
	0

07-27-2017, 11:50 PM	#3
Adjuster Join Date: Dec 2014 Location: Deerfield Beach FL Posts: 1,410	Keep us updated. Got any pics of the damaged crate and bike? /
	0

07-28-2017, 12:12 PM	#7
bogieboy Join Date: May 2013 Location: finger lakes NY Posts: 2,045	blamed packaging????? you dont crush a rim like that from brushing up against it with another pallet..... that thing got run over HARD by a forklift......
	1

07-28-2017, 07:09 PM	#10
Sray1013 Join Date: Jul 2017 Posts: 8	I refused shipment. The driver said he is a one way deliverer, contracted by Central Freight and normally wouldn't take it back, but would send someone. I told him absolutely not. He did take it back. He said the pallet was to small and packaging was horrible. I agree with other's who posted that a Fork Lift rammed or ran over it. I am a little nervous about Motobuys sending me another. Do the same thing and get same results... For thier sake, I hope they use another reliable carrier. Someone posted that another seller took two months to ship their replacement. Two months would be the fall season, pretty much the end of riding season around here. I will let everyone how Motobuys treats me. Thanks!
	1

07-29-2017, 08:00 AM	#11
bogieboy Join Date: May 2013 Location: finger lakes NY Posts: 2,045	Not sticking up for anyone here, but just throwing this out there.... that could have happened from any number of his stops... in my experience the truck drivers pull up, hand shipping and recieving a load slip, then the company that is recieving the product unloads... and doesnt give 2 craps about anyone elses payload but thier own...
	1