Am I Asking For Too Much?

[kirbo7106]

Originally Posted by Whisky

I bought my bike at Venom Motorsports and they told me
to inspect bike before signing receipt otherwise
they would not cover any damage claims, I personally had very good experience buying through them.

Yeah, I should have gone with Venom Motorsports! I really like the Hellcat, but not that much!

[kirbo7106]

Originally Posted by scoot newb

Have you tried to start it yet or is it still in the cage? I wonder if the carb and speedo on yours is defective too.

Oh, also i was reading around about the aluminum swingarms, some are hollow others are solid.

My Hellcat is still in the cage. If I can’t get any help from Family Go Karts, Saia or my Credit card company, it will probably be put in my storage unit until the fall. I have a lot of “crazy” going on in my life right now and I don’t have the energy or money for another problem.

By any chance, did you ask Family Go Karts about their “60 Day Money Back Guarantee”? I would do that in a heartbeat!

[scoot newb]

Originally Posted by kirbo7106

My Hellcat is still in the cage. If I can’t get any help from Family Go Karts, Saia or my Credit card company, it will probably be put in my storage unit until the fall. I have a lot of “crazy” going on in my life right now and I don’t have the energy or money for another problem.

By any chance, did you ask Family Go Karts about their “60 Day Money Back Guarantee”? I would do that in a heartbeat!

I haven't. I believe there is a restocking fee involved and you pay for part of the return shipping. This would have left me with an even smaller budget to get cheap transportation ASAP.

Replacing the carb, chain tensioners and drivers side mirror got me riding 'safely' for around $45 out of pocket. But I still want them to come correct regarding the unresolved cosmetic and or non critical related defects/damage.

So your swing arm is actually broken?

[kirbo7106]

Originally Posted by scoot newb

So your swing arm is actually broken?

When you start unboxing the bike, the front tire is wired between the crate and the rear swing arm of the bike. Whatever happened during shipping caused the front wheel to impact the swing arm right at the chain tensioner. It bent the threaded rod and collapsed the square tubing.

I could probably rig it to get by, but I would definitely replace it ASAP!

[scoot newb]

Originally Posted by kirbo7106

...collapsed the square tubing.

Crap

[Whisky]

Originally Posted by kirbo7106

The spacer goes on the disc side and the speedometer sensor goes on the damaged side. I will have to get a new wheel.

Before I would buy another clone swing arm, I would buy an aluminum one. Thanks for the link.

As for the BBB, I should have checked it out better. The Hellcat was probably fine until Saia got hold of it. The box of ceramic tiles, traveling at a high rate of speed, is what damaged the bike.

Partskit.com has front wheels. (Grom replicas) on sale for 35.bucks right now

[kirbo7106]

Originally Posted by Whisky

Partskit.com has front wheels. (Grom replicas) on sale for 35.bucks right now

Thanks!

[kirbo7106]

Who’s in my wallet? Capital One! And they are disputing the charges for my Hellcat!

I just got off the phone with Capital One and they are taking care of my problem! It might take a while.

I’ll keep you posted!

[Bruces]

Originally Posted by kirbo7106

Who’s in my wallet? Capital One! And they are disputing the charges for my Hellcat!

I just got off the phone with Capital One and they are taking care of my problem! It might take a while.

I’ll keep you posted!

I think that is the only way to purchase an internet bike ,unless it’s a local dealer ,use a credit card to protect yourself .

[culcune]

I hope you have good photographic evidence of all the damages.

[kirbo7106]

Originally Posted by culcune

I hope you have good photographic evidence of all the damages.

I took pictures of all the damage and sent it to Family Go Karts. I have saved all my emails to them also.

[neltron]

Really bummed to hear customer service not being awesome for Family Go Karts... they've been super nice on the phone and easy to work with. I'm waiting on my Hellcat but it worries me if I have issues I'll foot the bill since they're giving you the run around.

[scoot newb]

I hope you get one without any damage.

[kirbo7106]

Originally Posted by neltron

Really bummed to hear customer service not being awesome for Family Go Karts... they've been super nice on the phone and easy to work with. I'm waiting on my Hellcat but it worries me if I have issues I'll foot the bill since they're giving you the run around.

I hope you get a good one! What color did you go with? Keep us posted!

Enjoy the Ride!

[2LZ]

This sucks to hear about your issues and also, family go carts. They're "Local-ish" here in Vallejo and I was hoping for better service. The last thing we China Riders needs is another Manny.