Anyone ever order from xpro USA?

[Thumper]

Originally Posted by Kit352

Happy days. My bike was found and delivered today. The crate was absolutely thrashed and the bike had some damage but not too bad. The worst of it was the shock lineage was bent to hell and stuffed inside the swingarm pocket. Took me a bit to figure how to get it out but I got it. Luckily I had another one off some random bike that fit exactly.
I will do a full review soon enough but in a nutshell expect to do a fair amount of assembly your self. It took me about 3 hours to get it together. I saw no signs of grease anywhere so I pulled the front end and the rear parts off to give them a good greasing. The steering head bearings were filled with slag and metal particles so those got a deep cleaning before going back together.
I was missing loads of bolts too. Again my hoarding paid off and I enough lying around to get it together. X-pro was pretty good about putting bolts where they belong, they just didn't tighten many. You really need to check every single bolt and use locktite where possible. I've never seen so many zip ties on a machine before. Double check the wiring while going 9ver the bolts. I found a lot of trouble areas.
When I fueled it up the carb was leaking like crazy. I tightened the drain screw and that helped but the overflow was still streaming away. A couple hits with a hammer freed up the floats and put an end to the leaks.
To my surprise the battery was very nearly fully charged. The bike started almost immediately. I did one quick ride just to get a feel for what needs adjusting. The answer is everything.

Cripes, I would have refused delivery. WAY too much damage and work to fix it. The shipper (shippers?) should have eaten that one! Let the lawyers figure it out!!

We can't expect the shippers to get better if we pay for the damages!!!

[Kit352]

Originally Posted by Thumper

Cripes, I would have refused delivery. WAY too much damage and work to fix it. The shipper (shippers?) should have eaten that one! Let the lawyers figure it out!!

We can't expect the shippers to get better if we pay for the damages!!!

I would have but prior reviews said xpro was really good about replacing damaged parts and i believed them. Turns out they are terrible at replacing parts and my bike is slowly dying due to an inability to get replacement parts, under warranty or otherwise. So far my front brakes, rear shock linkage, throttle controls and as of last night my electric start are all in need of replacement with only 30 miles on the bike. Absolutely zero response from xpro or powersportsmax, even to buy the parts i need which should be covered under warranty to begin with.
Xpro was also very clear that if i refused shipment for any reason they would charge me double shipping costs. Even for the few weeks my bike was missing and no one knew where it was they wouldnt allow me to cancel it.

[Boatguy]

Originally Posted by Kit352

I would have but prior reviews said xpro was really good about replacing damaged parts and i believed them. Turns out they are terrible at replacing parts and my bike is slowly dying due to an inability to get replacement parts, under warranty or otherwise. So far my front brakes, rear shock linkage, throttle controls and as of last night my electric start are all in need of replacement with only 30 miles on the bike. Absolutely zero response from xpro or powersportsmax, even to buy the parts i need which should be covered under warranty to begin with.
Xpro was also very clear that if i refused shipment for any reason they would charge me double shipping costs. Even for the few weeks my bike was missing and no one knew where it was they wouldnt allow me to cancel it.

Right, but this bad experience has to do with the shipper not the seller. Somehow, either you or they have to go after the shipper for the damages.

[Thumper]

Unfortunately, you accepted the shipment. This is a signal to the seller that you were satisfied, but more importantly, you took possession and financial responsibility. But I can't believe that you would be charged for shipping if you refuse damaged freight. A few pictures should be all you needed. As I said, R&L was ready to take it back when we found the damage on my crate. That is the shippers responsibility, not yours. They accept freight from the vendor, and they are on the hook to deliver undamaged. Period.

I had a bit of crate damage on my Templar X shipment from Powersportsmax (XPro). I took a close look and didn't see any significant damage on the bike. Just a little plastic scratch on front fender in a hidden area. It was a risk accepting it, but I could see most of the bike using a flashlight. The shipper was ready to take it back, and it would have been 100% refund situation and shipper would make an insurance claim to cover their mishandling the freight.

We should warn people that once they sign and accept delivery, vendor and shipper are 100% off the hook.

This experience is the only posts from you kit. I am really sorry about your situation. Stupid shippers.

Originally Posted by Kit352

I would have but prior reviews said xpro was really good about replacing damaged parts and i believed them. Turns out they are terrible at replacing parts and my bike is slowly dying due to an inability to get replacement parts, under warranty or otherwise. So far my front brakes, rear shock linkage, throttle controls and as of last night my electric start are all in need of replacement with only 30 miles on the bike. Absolutely zero response from xpro or powersportsmax, even to buy the parts i need which should be covered under warranty to begin with.
Xpro was also very clear that if i refused shipment for any reason they would charge me double shipping costs. Even for the few weeks my bike was missing and no one knew where it was they wouldnt allow me to cancel it.