MOTOBUYS-Running out of time to make it right

Motobuys.com · 09-23-2016, 12:45 PM

Please accept our sincere apologies for the inconvenience you may have experienced in respect to the delay in getting the MSO. We post on our web site that MSO's can take 7 to 14 days to arrive. Motobuys sells thousands of vehicles a year. However the MSO's are produced by the factory, not us. In this case the factory sent us a MSO that read dirt bike. In order to ride it on the street it had to read Motorcycle. So we requested another MSO from the factory. This is what caused the delay. We kept the customer informed of this. His correct MSO is in the mail NOW! He should get it in the next day or two.

If anyone has any interest they can read many reviews by verified Reviews.com on Motobuys by our customers at: http://www.motobuys.com/

We deeply value our relationships with all our customers and are committed to providing all with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at sales@motobuys.com

jct842 · 09-23-2016, 07:14 PM

Quote:

Originally Posted by Motobuys.com

Please accept our sincere apologies for the inconvenience you may have experienced in respect to the delay in getting the MSO. We post on our web site that MSO's can take 7 to 14 days to arrive. Motobuys sells thousands of vehicles a year. However the MSO's are produced by the factory, not us. In this case the factory sent us a MSO that read dirt bike. In order to ride it on the street it had to read Motorcycle. So we requested another MSO from the factory. This is what caused the delay. We kept the customer informed of this. His correct MSO is in the mail NOW! He should get it in the next day or two.
What I would like to know is why doesn't the MSO come with the bike in the first place? If I go buy a new car or a new jap bike I get the papers with the machine.

If anyone has any interest they can read many reviews by verified Reviews.com on Motobuys by our customers at: http://www.motobuys.com/

We deeply value our relationships with all our customers and are committed to providing all with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at sales@motobuys.com

What I would like to know is why doesn't the MSO come with the bike in the first place? If I go buy a new car or a new jap bike I get the papers with the machine.

SANY · 09-24-2016, 03:29 PM

I'll try to make a long story short and be as fair as possible here.

Initially I looked at bikes on Superior Powersports and was not happy with the total shipped prices, obscured by fees for everything and an added shipping cost to NY. I found Motobuys "shipped to your door" prices to be a refreshing way to shop with no surprise fees.

I initally ordered Kymoto branded Hawk, but quickly realized that many people were having trouble registering them for the street here in NY, so I called Motobuys and they helped me out by stopping the order, and issuing a refund of the loan I used to buy it. The frustration began here when it took almost two weeks to get that first loan refunded and order the bike I wanted. Motobuys was not cause of the delay here. It was mostly my lack of research before pulling the trigger on the purchase, and the delay by the lending company to credit my account. If Motobuys was complicit at all, it was in it's re-branding of the Hawk as a Kymoto. I knew not to buy a Hawk and the confusing marketing didn't help my decision. Still, I should have done my homework.

So on to the purchase. As anyone who's followed my story here could tell you, I ordered what I believed to be a Kymoto XDP (Bashan BS250GY-18) or Storm. What I received was a Brozz branded BS250GY-18C, which has some upgrades from the Storm. It justified the price in my mind and I like it. I don't know if this is the bike they intended to sell all along and they have the wrong picture on their website, or if they just didn't have any of the others and upgraded me. Either way, I liked it so I put it together, tested it and parked it. I wrote an email to them to say thanks for the awesome bike, asked about the MSO and they said 10-14 days from delivery, so I waited. Day 15 I called and was told about the MSO issue. Needless to say I was frustrated by this time and just not in the mood to wait much longer for paperwork that should be in the dealers hands before it's placed in inventory and listed for sale. It makes sense to send the MSO a day or two after delivery in case there is an issue and the bike is returned, it's less likely that the MSO will go missing. But you should not sell anything unless you have the physical copy of the MSO ready to send out. And certainly by now, the manufacturers should understand the difference between a dirt bike and a motorcycle. To my mind there is just no excuse for this much of a delay, and no excuse for making me call to find out there was an issue. If someone had the foresight to send an email explaining the situation, much of my frustration would have been muted.

I got my MSO and Bill of Sale in the mail Friday at 4:10 PM. Exactly 10 minutes after my local DMV closed for the weekend. That my friends, was a nice final kick in the sack after a long and arduous attempt to buy a
Chinese bike. The good news is I'm off Monday and I'll be first in line at the DMV in the morning. They say all is well that ends well.

09-23-2016, 12:45 PM	#1
Motobuys.com Join Date: Sep 2016 Posts: 1	From Motobuys Please accept our sincere apologies for the inconvenience you may have experienced in respect to the delay in getting the MSO. We post on our web site that MSO's can take 7 to 14 days to arrive. Motobuys sells thousands of vehicles a year. However the MSO's are produced by the factory, not us. In this case the factory sent us a MSO that read dirt bike. In order to ride it on the street it had to read Motorcycle. So we requested another MSO from the factory. This is what caused the delay. We kept the customer informed of this. His correct MSO is in the mail NOW! He should get it in the next day or two. If anyone has any interest they can read many reviews by verified Reviews.com on Motobuys by our customers at: http://www.motobuys.com/ We deeply value our relationships with all our customers and are committed to providing all with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at sales@motobuys.com
	1

09-24-2016, 03:29 PM	#3
SANY Join Date: Aug 2016 Location: Saratoga NY Posts: 27	Motobuys Review-My final word I'll try to make a long story short and be as fair as possible here. Initially I looked at bikes on Superior Powersports and was not happy with the total shipped prices, obscured by fees for everything and an added shipping cost to NY. I found Motobuys "shipped to your door" prices to be a refreshing way to shop with no surprise fees. I initally ordered Kymoto branded Hawk, but quickly realized that many people were having trouble registering them for the street here in NY, so I called Motobuys and they helped me out by stopping the order, and issuing a refund of the loan I used to buy it. The frustration began here when it took almost two weeks to get that first loan refunded and order the bike I wanted. Motobuys was not cause of the delay here. It was mostly my lack of research before pulling the trigger on the purchase, and the delay by the lending company to credit my account. If Motobuys was complicit at all, it was in it's re-branding of the Hawk as a Kymoto. I knew not to buy a Hawk and the confusing marketing didn't help my decision. Still, I should have done my homework. So on to the purchase. As anyone who's followed my story here could tell you, I ordered what I believed to be a Kymoto XDP (Bashan BS250GY-18) or Storm. What I received was a Brozz branded BS250GY-18C, which has some upgrades from the Storm. It justified the price in my mind and I like it. I don't know if this is the bike they intended to sell all along and they have the wrong picture on their website, or if they just didn't have any of the others and upgraded me. Either way, I liked it so I put it together, tested it and parked it. I wrote an email to them to say thanks for the awesome bike, asked about the MSO and they said 10-14 days from delivery, so I waited. Day 15 I called and was told about the MSO issue. Needless to say I was frustrated by this time and just not in the mood to wait much longer for paperwork that should be in the dealers hands before it's placed in inventory and listed for sale. It makes sense to send the MSO a day or two after delivery in case there is an issue and the bike is returned, it's less likely that the MSO will go missing. But you should not sell anything unless you have the physical copy of the MSO ready to send out. And certainly by now, the manufacturers should understand the difference between a dirt bike and a motorcycle. To my mind there is just no excuse for this much of a delay, and no excuse for making me call to find out there was an issue. If someone had the foresight to send an email explaining the situation, much of my frustration would have been muted. I got my MSO and Bill of Sale in the mail Friday at 4:10 PM. Exactly 10 minutes after my local DMV closed for the weekend. That my friends, was a nice final kick in the sack after a long and arduous attempt to buy a Chinese bike. The good news is I'm off Monday and I'll be first in line at the DMV in the morning. They say all is well that ends well.
	1