[duck9191]

What process are they claiming is causing a resource issue? They should be able to tell you exactly what was causing it. if it's a VPS/sharded instance it could be a process is locking up and they are killing the whole box to bring it back up and it might not just be this site causing it. We used to have that issue on a site where another client would lockup the SQL server engine and knock everyone off. VPS is better but if it's not set up correctly another instance can wipe out the i/o resources for everyone still. Unfortunately, there are a lot of bad hosting companies out there these days, as long as they are getting paid they don't care what is going on.