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FamilyGoKarts · 12-08-2016, 02:22 PM

Hey guys, Brad from FamilyGoKarts here. I've been following this thread since your first post, and just wanted to chime in to let you know how much we appreciate the comments from everyone.

Really sorry about the PayPal mixup, but it only delays your order by a couple days. You should be OK.

We try really hard to make sure every customer is 100% satisfied. We're aware that our order process is a bit involved, but as I'm sure you already know, ordering and shipping ATVs and GoKarts is not as simple as most online shopping. There's a fair amount of paperwork, and we make it a policy to personally speak with each customer about their order before it ships. Then, of course, there's the logistics of delivering a package as big and heavy as a four-wheeler! Despite our best efforts, the whole process does not always go perfectly; especially in the midst of the Christmas rush.

We're constantly looking for ways to improve the process, and oftentimes it's tough to get quality feedback like you're providing here. So, thank you again for this post. The feedback really helps.

I'll continue monitoring this thread and look forward to your followup posts. If there's anything I can do or any questions you have, please don't hesitate to let me know. If I don't have an answer, I'll find someone who does!

Hope your little one enjoys his new ATV, and you and yours have a Merry Christmas!

12-08-2016, 02:22 PM	#9
FamilyGoKarts Join Date: Dec 2016 Location: Browns Valley, MN Posts: 11	Hey guys, Brad from FamilyGoKarts here. I've been following this thread since your first post, and just wanted to chime in to let you know how much we appreciate the comments from everyone. Really sorry about the PayPal mixup, but it only delays your order by a couple days. You should be OK. We try really hard to make sure every customer is 100% satisfied. We're aware that our order process is a bit involved, but as I'm sure you already know, ordering and shipping ATVs and GoKarts is not as simple as most online shopping. There's a fair amount of paperwork, and we make it a policy to personally speak with each customer about their order before it ships. Then, of course, there's the logistics of delivering a package as big and heavy as a four-wheeler! Despite our best efforts, the whole process does not always go perfectly; especially in the midst of the Christmas rush. We're constantly looking for ways to improve the process, and oftentimes it's tough to get quality feedback like you're providing here. So, thank you again for this post. The feedback really helps. I'll continue monitoring this thread and look forward to your followup posts. If there's anything I can do or any questions you have, please don't hesitate to let me know. If I don't have an answer, I'll find someone who does! Hope your little one enjoys his new ATV, and you and yours have a Merry Christmas!
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