The PM as follows:
Order Cancellation
Mr. Hill:
We were disappointed with the outcome of the time our CEO spent with you yesterday.Steve took nearly an hour away from his other significant responsibilities to explain our approach (an unprecedented action for a motorcycle company CEO, but not at all unusual for us).He explained to you that we are not using authorized service centers.Had you listened, you would have understood that if someone who purchases an RX3 has a warranty issue and they choose not to do the work themselves, we will locate a repair facility in their area and arrange for the warranty repair.That is different than an authorized service center.It was difficult for us to discern exactly what you were attempting to communicate, but we think the purpose of your conversation yesterday was that you want to become a CSC service center.That will not happen.
After Steve spent an hour answering your questions in an extended telephone conversation, your next actions included a series of posts in which you essentially accused us of duplicity. You continued with a series of posts slandering CSC, including the most recent one in which you took issue with the price of our oil filters.
So, let’s see if I understand this correctly.You had an opportunity to buy a new motorcycle with a 2-year, unlimited mileage warranty for approximately half the price of the least expensive adventure touring motorcycle.The price includes a free service manual, luggage, windshield, guards, a 300-watt alternator, accessory outlets, etc.You have free access to online maintenance tutorials.You had free access to our CEO.Your response to all of this was to essentially call us liars and complain about a $12 oil filter.
As a consequence of yesterday’s events, and at my recommendation, we’ve decided that our approach to market and our company are not right for you.We have reversed the charges on your credit card and we are no longer willing to sell you a motorcycle.
Joe Berk
__________________
Joe
www.CSCMotorcycles.com
My answer:
I thought this was a BUSINESS. I didn't know it was a childrens "sand box" where the spoiled kid goes wwwhhhaaah and takes off home with his "toys".
His way (drink the coolaid and ignore any lies or false advertising) and don't DARE point out the $12.00 PLUS shipping oil filter pricing, and not being comfortable with having NO other choices for parts purchase in a place somewhat close to where I keep the bike, 2000+ miles away from CSC. I also want to KNOW what labor rate (if any) will be paid for warranty work, ESPECIALLY since the published info from CSC is admittedly a falsehood! (No "authorized service centers now, and none necessary in the future") SO CHANGE the writing to something that honestly reflects CSC intentions! (Or newbies will suit, guaranteed)! I think I was factual and honest with what I wrote. YMMV.
I don't like the situation anyway, especially after this unprofessional behavior, so would have cancelled anyway, and gone back to a used WRR 250 I KNOW what to expect.
I have no hard feelings, and want everyone to be aware of the misstatements by CSC. Then you make your own INFORMED decisions, newbies or those not wanting to (or capable of doing) warranty repair.
ANyway, thats it for me
. Hope I save some grief (and expense) for someone expecting what they say in their advertising the bikes.