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Old 01-24-2009, 02:25 PM   #17
BUG   BUG is offline
 
Join Date: Nov 2008
Location: United States
Posts: 144
If you paid by credit card you can dispute the charge.

Last year i bought a Reconditioned Lenovo laptop from a major on line retailer. It was advertised with a 90 warranty from IBM. When it arrived there was a paper in the box that there was no warranty. The wireless card did not work, i contacted the retailer and was told i could not return it and it must go to IBM for repair. I contacted IBM and they confirmed there was no warranty. Contacted the retailer a couple more times trying just to get them to cover the cost of a new wireless card, they kept saying IBM would warranty it. I disputed the charge on my credit card, sent in a statement from IBM and the retailer web page to the credit card company. They decided in my favor and refunded the entire amount. The retailer still did not want the computer back. $25 fix and I'm still using it. I still feel guilt when i tell the story.


 
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