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Well thats sorry to hear.I hope for you and your customers sake you can get it worked out somehow but it sounds bad.
Maybe someone should drive over to A.L's office's and open a window or door as it really REALLY appears that they have run short of oxygen in the head offfice which is causing they're brains to malfunction a bit.
(or if you got a roll of duct tape .........seal it up tight)
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