|
Today's email reply looking for a new timeline/ETA:
Q9 Service
10:19 AM (1 hour ago)
to me
Good morning Jason,
We are still receiving our first pre-order shipments and we are working as quickly as we can to fill all pre-orders. At this time, we expect to fill our remaining pre-orders between late September and mid-October.
We understand this timeline has changed a bit, and for that we certainly do apologize; COVID-19 has disrupted our operations severely, and we, along with customs operations and our suppliers, are working with our limited resources to the best of our ability to fulfill each and every order in as timely a manner as possible.
Once your order is ready for shipment, we will call you to make you aware and we will provide tracking information so you will know more specifically when you can expect to receive your order. Unfortunately, we are unable to provide a more specific estimate at this time due to the volume of shipments being received and the fact that we are operating with extremely limited staff.
If you’d prefer to cancel the order rather than wait for it to arrive, please let us know and we can do that for you; refunds typically post in 5-10 business days.
Thank you so much for your patience and understanding, and have a wonderful day.
|