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Congrats on the new TT250. They are definitely worth the extra cost for the customer service and support from CSC alone.
It's unfortunate that you had such an issue with getting the Hawks delivered in once piece though.
Just out of curiosity, who did you purchase the Hawks through? Some dealers will just toss the crate on the first truck that will take it. A couple of them only ship through certain carriers with good reputations. I ordered my replacement through the same company I bought my first one through (killermotorsport), even though I could have saved $200, because of how they treated me with my first bike purchase and the fact that they ship with SAIA, a damn good company.
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