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Could you imagine the US economy if US companies offered even decent customer service? CSC should send Steve and Joe and the gang to lecture Ford, GM, GE, etc., et. al, how to deliver customer service, own mistakes, right wrongs, and treat their customers well.
It's ironic that we are all blown away (myself included) by the fantastic level of customer service that we should routinely get from most companies! I'd even be happy with mediocre customer service most days. Mostly, I'm used to the gum chewing, weave-twirling, Facebook "Liking", lol'ing, texting, I don't care, it's not my job, I have no knowledge in this field employee, who really doesn't care if I ever come back to purchase their product again.
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