I got an email from Don; looks like I get to skip a day of waiting and go get the transaction cancelled. A new card too, I think. My first online purchase using a real card instead of PayPal. *sigh* Oh well, at least I'm out of Limbo. I'll keep you updated; best of luck to you all as well!
Here is the complete email, only my name is changed.
"American Product Sales Center (APSC)
234 North Maple Street
Adamsville, TN. 38310
Tel. 731-632-3222 Fax 731-632-3233
web site:
www.apscusa.com
Sales & Service Center Hours;
Monday thru Friday 9:00 am till 6:00 pm CST
After Hours: 731-412-2555 or 731-798-0497
Dear Sexiest Man Alive ,
Below is the credit card settlement report we received from authorize.net in regards to the refunds I requested this past Thursday March 16, 2017. After speaking with authorize.net this morning, and our merchant credit card processor netpaybankcard.com at 3:20 pm this afternoon, they suggested I contact my refunded customers and ask them to forward the refund receipt that was sent to them from authorize.net, to their bank (If it was a Debit Card) or their credit card provider. This will allow your cc or bank to demand the refunded payments to be placed back on your card or into your checking account.
We do know that one of these credit/debit card purchases was placed with a stolen card, this was reported by First Data in conjunction with Chase Bank. They have not revealed the name nor card account of this person. First Data, in cooperation with netpaybankcard.com, closed our merchant account to ensure no further fraudulent charges could be attempted (This is similar to a person debiting a checking account with a fraudulent made check. Account would be closed to avoid any further checks being presented to the account). I apologize again for the problems this has caused and assure you it was out of our control. The increase in security be taken by cc processors and bank is to ensure every card holders protection, even when it creates stress. Thank You and feel free to have your credit card provider or bank to contact us with any additional information or documentation needed.
Sincerely,
Don Hopper
----- Original Message -----
From: Auto-Receipt
To: GREGORY HOPPER
Sent: Friday, March 17, 2017 7:07 PM
Subject: Failed Credit Card Settlement Report.
Your Authorize.Net Gateway ID: 1826160
Merchant Name: AFFORDABLE POWERSPORTS SALES COMPANY INC
Dear Merchant:
On Friday, March 17, 2017, while attempting to settle a batch of
transactions for your payment gateway account, the system encountered an
unanticipated error. This error prevented the batch of transactions from
being settled.
It appears that this error resulted from an improper account configuration
with the processing network, FDC.
This also may be caused by inactivity on your account, or because your MSP
has closed your account at the processor.
1. Please contact your Merchant Service Provider for help updating or
correcting your processor account.
(If you need help contacting your Merchant Service Provider, you can
contact Authorize.Net Merchant Support.)
2. Once the error has been addressed by your Merchant Service Provider, it
is very important that you contact Authorize.Net Merchant Support to
indicate that the error has been fixed.
3. At that point, we will resend the transactions from the errored batch
for settlement.
We look forward to hearing from you.
Authorize.Net Customer Support
For further questions, please contact Authorize.Net Merchant Support.
Support is available to answer your questions by phone at (877) 447-3938,
24 hours a day, 7 days a week (closed major holidays). Please have your
Gateway ID available when you contact us.
Thank You,
Authorize.Net
*** You received this email because you chose to be a Credit Card Report
recipient. You may change your email options by logging into the Merchant
Interface. Click on Settings and Profile in the Main Menu, and select
Manage Contacts from the General section. To edit a contact, click the
Edit link next to the contact that you would like to edit. Under Email
Types, select or deselect the Email types you would like to receive. Click
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