I am sorry to read this! Motobuys had issues a while back with one of our members for the exact same issue--MSO/MCO! It took several weeks to get resolved, and the owner of Motobuys joined chinariders and said how the issue for that member was unique, etc. Now, we have you with the same issue.
You will probably want to contact Kandi USA directly as they are the distributors for Bashan and see what kind of solution they can come up with. I will PM you with the North American Bashan rep's email, but my guess it is ultimately a mistake on Motobuy's part. It seems that when there are MCO/MSO issues, dealers will blame nameless/faceless entities. Adam from RPS (Hawk/Magician distributor) has mentioned this issue and pointed out that when it has come to Hawks, it is the dealer that has done something wrong, so my guess is it is Motobuys. Again, contact Kandi USA to see what they can do to resolve this.
http://www.kandiusa.com/contact.php
626-839-7788 or 888-989-7811