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chances are you are not talking to Ricky Power Sports. they are the US distributor for these bikes. If I recognize the name, it sounds like TX Powersports? did you buy it from a web site with delivery to you? the retailer is the one that would provide the MCO. in my case I bought it from Superior Powersports and had to pay them an extra 30 bucks to properly notarize the MCO. they tend to do this because many do not title the bikes (using for dirt/trail only) and a bill of sale serves as "title" to create a paper trail for the next owner.
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