a threadJoe, PM'ed me and is cancelling my order. My conversation with Steve, yesterday was (as stated on this thread before the call) due to me trying to ascertain the policy as stated in the warranty and sales info, or whether he realized he was advertising (falsely) by not having ANY other "authorized service centers" established, and none planned for the future, nor any means of doing so (which is what he told me was policy after my initial question of ANY or any planned "Authorized centers" yet?). I tried to be helpfull suggesting they use shop rated and hourly rates for warranty and or general work on the Mustangs so he could save the time of doing a new one. Not necessary Steve said. Trust us. What is the rate you
d pay ME for a warranty repair. Call and case by case basis, RIIGHT! especially if a wide ranging safety recall etc. I'm 2000+ miles away in Alabama, I want to KNOW my exposure, SMART IMHO. Just tell me what REALITY is, so I make an informed decision. (WHy I wasted MY UNPAID HOUR unlike him at work). I posted up results so myself (and others) had the info to make an informed decision, since reality was different than written info.
I was wrestling with keeping on the buyers list all afternoon, anyway, re the conflict (lie) they were telling (to attract new riders), and reality, and the fact I don't trust people who are unwilling to be up front and show what they want me to trust (rates for Labor and time for repairs).
Though, like STeve pointed out, "99%" of buyers (posters on here surely), will do all work themselves. (as would I). The advertising and warranty is inviting newbies with the we pay independent approved shops, when, in fact there are NONE, and Steve told me, no plans to set up ANY in the future.
I offered it would be better to just state that (not necessary Steve said..)
This childish temper tantrum of Joes (waaahh I'm taking MY toys and going home is NOT anyone, nor any company I want to buy from, nor have ANYTHING to do with in the future. Is he KIDDING me? really? OK.
I actually believed in the idea (told STeve that, and explained EXACTLY what and why I made the call. He said he understood. They SHOULD have thanked me. If anyone cared, I didn't call it what it was but rather delicately explained the "confusing" parts of the warranty statements vs reality of their plans, so HOPEFULLY the info got rewritten to show the ACTUAL policy and plans for warranty repair.
He also was pissed about the 12.00 + shipping! oil filter pricing being called attention to by me
..imagine that
! and no other source except them isn't a good thing either, or doesn't make ME feel warm and fuzzy. YMMV, though.
Be aware, anyone asking any "non company line" type questions or "not liking the cool aid" and point out ANY discrepancies may get tossed from the "fraternity".. YMMV on that also.
No hard feelings on my part. I hope everyone who gets a bike has a great experience with it, and do think its a nice quality bike, still.
If anyone cares to read the PM, I will post in a thread so as not to hijack this one.