Cr250/ db-47-250
 

I ordered my bike on May 20th from gokartsUSA.com. I actually talked to them about it that day and went over the DMV process and making sure they had it in stock so I didn’t have to wait a ridiculous amount of time. I was very happy with their responses and I felt pretty good about ordering from them. So I went ahead and placed my order later that day. Well today is the 24th and it is shipped out with FEDEX ground freight. I wanted to get this thread started and talk first of all about my experience so far with the seller and then give you guys info on the bike once I get it. I’m pretty happy with the time it took them to ship it out. I think it was very reasonable. They’ve been very helpful and responsive so far.

This forum has been a great place and I hope to provide you guys with whatever bits I can to give back! I will update this on delivery and again on assembly, break in, and first impressions. Of course I will flood you guys with pics. :thanks:

Congratulations and.......fingers crossed for a good experience.

Well just a small update. On their website it showed shipped on the 23rd and I thought that was a great time to be shipped out and I was impressed. I thought. Well they added shipping info and it was just shipped out today (the 31st, 11 days later). Very disappointed that it took them 11 days to ship it out. The other person that got one said it took 10 days to get it. So it seems very hit or miss. By the time I get it it’s gonna be like 20 days later. I think that’s a bit unprofessional to send it out 11 days after placing an order for an item I was told was in stock. I’m not super mad and I’m patiently waiting but I’m not so impressed with them as a company because of that. It’s no deal breaker to me still. I can’t wait to get the bike. So as long as everything else goes well I’ll be happy. If you end up ordering a bike from them keep this in mind.

That doesn't make sense if they actually had the bike in stock. I spoke with Jeff at Peace Sports about getting my Brozz on May 9th and it was on the way and I had a tracking number on May 10th. If I had called an hour earlier it would have shipped the same day.

Man. That’s some great customer service. I’m not too upset about it. But that’s the luck of the draw I suppose. I’ll be happy to have it in the end as long as it comes in good condition and all.

The difference between gocartusa and peacesports is that peacesports is the dealer/ importer and shipping out his own warehouse whereas gocartusa is a drop shipper shipping out another importers warehouse.

i was goin to say the same.... drop shipper... not to mention getting the semi thats headed your way to whatever depot it is sitting at.... not like UPS where it gets slapped in a distro center, and onto a regular route....LOL

So interesting thing. They got a little touchy when I asked if they were a dropshipper and insisted they are not. They have a warehouse with stock. Also it said it was shipping by Fedex but it didn’t. It shipped by roadrunner. They told me that on the phone otherwise I wouldn’t have even known where to find the tracking info. Some odd things. Also once I looked it up it showed shipping from Ontario Canada. So I’m very confused.

Kind of odd right?

Edit: I just realized that can also be California. I just looked it up. I guess it is. But the company listed still isn’t gokartsusa. I’m really confused.

Roketa is an importer/ distributor. Unless gocartusa owns Roketa it's not gocartusa warehouse. Gocartusa does have it own warehouse thought. He may have ran out of stock and had to ship from the distributor.

Doesn't sound like confusion. Sounds like a damn liar. Get the money then to hell with honest customer service.

Definitely as clear as mud process. I like a company that is straight forward and clear about each step. I think that keeps customers happy. I will be happy if I get the bike and all is well. But... because of all this I don’t think they’ll get repeat business from me sadly. I still want to be happy with this transaction... I’m just patiently waiting until I get the bike. This is all very strange because another user on this forum got the exact same bike from the same dealer and seemed to have no issues and got it in 10 days. They seemed to have a better experience than me so far. And again, to be clear... I’m not really mad or anything. I’m just waiting to get my bike and praying all is well.

'Their' warehouse is Roketa in Ontario, California. They are drop-shipping plain and simple, which is why they cannot give you details. If you watch the video of your bike on youtube, that is the back of Roketa.

Yeah... so when they said they had it in stock and they weren’t a drop shipper... I guess they were speaking of Roketa’s stock so technically they had it in stock. It seems to me they ARE a drop shipper. So they outright lied to me on the phone I guess.

Roketa, provided they have the stock, will probably be reliable enough. I cannot speak for Gokartsusa, but perhaps they do keep some in stock and are out? With a powerhouse like Roketa, however, there would be no reason to keep them in stock except for retail walk in customers.