Culcune.... About 20 years ago wasn't Roketa one of the major bikes splashed all over eBay? Seems like they've been around a long time.

Well it’s been a few more days. Got my garage cleaned up to work on the bike. I have everything ready to go for the oil change and lubrication and all that to set the bike up. It’s scheduled to be delivered tomorrow but I have a suspicion it’s not going to be here. It’s been in a city 5 hours away from me for a couple days. I guess there’s a hub there or something. No clue yet when I’ll finally get the bike but it’ll be soon I’m sure. They’re supposed to call a day ahead of time and schedule the delivery. They better deliver it this week though.

Positive vibe ....I'm sending them as best I can brother!

Thank you! I’m trying to stay positive too. I’m super excited to get it. I’m just patiently waiting. I’m sure it’ll be great once I have it and the wait is worth it. Some of my impatience comes from it being also my only transportation. So it kinda sucks to be at home just waiting for it to show up so I can leave the house when I want and not have to wait for a ride. :tdown:

Yes, they were a major player here on Chinariders for a few years. They were a brand, but the owner went to prison for falsifying VINs, so now are an importer (but are still an implied brand).

Well I called roadrunner freight because the bike has been sitting there for 4 days at their hub 5 hours away. Turns out... they don’t ship here!!! I’m not making a 10 hour trip to go get it. I also don’t own a truck to get it. Not possible. So. What to do? Roketa, GokartsUSA, whoever the heck sent it should’ve checked to see if the bike would even get to me. How can you use a shipping company that doesn’t even go anywhere near me? How incompetent do you have to be? So the guy at the freight company took my number and they’re trying to get a different freight company to get it from there and bring it to me. And to be clear I mean the current frieght company. Not whoever shipped the bike. I doubt they care. They have my money already and their probably laughing thinking how I gotta go drive 10 hours to get it. I’m halfway tempted to tell them to take it straight back to California and dump it on their lawn. I’m so pissed.

Sorry....but what an idiot! They always looked like fun bikes and the prices were incredible. I remember vaguely didn't people who bought and registered their bikes in good faith get their registrations yanked?

[QUOTE=Joshlaird;311204]Well I called roadrunner freight because the bike has been sitting there for 4 days at their hub 5 hours away. Turns out... they don’t ship here!!! I’m not making a 10 hour trip to go get it. I also don’t own a truck to get it. Not possible. So. What to do? Roketa, GokartsUSA, whoever the heck sent it should’ve checked to see if the bike would even get to me. How can you use a shipping company that doesn’t even go anywhere near me? How incompetent do you have to be? So the guy at the freight company took my number and they’re trying to get a different freight company to get it from there and bring it to me. And to be clear I mean the current frieght company. Not whoever shipped the bike. I doubt they care. They have my money already and their probably laughing thinking how I gotta go drive 10 hours to get it. I’m halfway tempted to tell them to take it straight back to California and dump it on their lawn. I’m so pissed.[/QUMa


I honestly don't known so am asking.... Is this another distribution point owned by Manny?

Not likely. Roadrunner is a big intermodal and LTL transportation company. If "Manny" owned them he would be a millionaire and not likely to be selling cheap chinese products with sleezy business practices. Well, maybe he still would, but no he doesn't own Roadrunner.

No, what happened here was entirely the fault of the freight company or the consigner. They took the load without verifying that the delivery address was within delivery range of their nearest hub. Most LTL freight like those used to ship these bikes only operate within about a 200-300 mile range for pickup and delivery of their terminals due to DOT regulations regarding log times.

Joshlaird, no matter what you absolutely need to verify that you are not the one being billed for that second truck delivery. If they do try to push it off on you refuse delivery and send it back and get a full refund. Make sure to tell both companies you will do exactly that if you are being billed for it. It was their responsibility to ensure delivery for the agreed upon value already paid by you at the time of purchase, and that counts as a binding contract between the consigner and consignee (you). If there is an extra cost involved then they are the ones who will have to eat it.

Also, do everything you can to cover your ass. Communicate by e-mail or record the calls (make sure to inform them of you recording) if you have to. That way you can avoid heresay and have something to work for you. Freight companies and shippers will do everything they can within their power to shift costs somewhere other than themselves.

Yeah I’m definitely not paying for the second freight company that’s supposed to get it here. It’s been sitting at that other terminal for about 5 days now and roadrunner doesn’t seem at all motivated to get it to me. So... who knows when/ if I’ll get it. They don’t want to pay another company to get it to me and gokartsusa is saying they (roadrunner) have to pay this other company to get it to me. So... that’s why I say when/ if. Roadrunner has no incentive to do this I don’t think. So there it sits.

If you paid for home delivery then gocartusa should do whatever it takes to make that happen and they should deal with the shipping company after. That's not your responsibility. I had a similar situation when I bought me Hawk and a UTV at the same time from APSCUSA. Both were coming out of the same warehouse. UTV got picked but the Hawk got left at the warehouse. For 2 days straight the shipper never showed up. I made one call to Don with APSCUSA (He wasn't very happy with them) and the bike got picked up that day by a different shipper and showed up the next day.

Be persistent with the dealer that it is not your fault there is a problem with the shipper. You paid to have it delivered to your door and is not your responsibility to see that it is delivered on time, its there responsibility.

You know... I hate to make waves... I’ve just checked on things and tried to find out what’s going on but I’m losing my patience. I guess I’m going to have to have a talk with them to get someone motivated to get the dang thing to me. I feel like if I don’t become a thorn in their side it’s never gonna show up.

“Good morning you reach Gokarts USA tech-support
The best thing to do is to wait and let them deliver it to you
There’s not really much more that we can do”

That’s what they said... so basically it’s all up to the shipper, they’re taking no responsibility for it. So I called up roadrunner again. He said he’d transfer me to the other company that is now shipping it to me. So I get on the phone with Southeastern freight. They don’t have it. The tracking number I have for roadrunner isn’t in their system and neither of them know where it is. So now I’m just supposed to wait and hope someone gets their crap together and the bike shows up someday. This is a step by step how not to do business. This is an absolute train wreck.

BUT... the woman at Southeastern said maybe they’re processing it on their end and if so there is a possibility I could have it as soon as Monday. But she doesn’t know. So that is purely the hypothetical best case scenario. So far everyone has been nice to talk to and polite and stuff. I haven’t been angry or anything either I’m just methodically figuring things out and trying to get answers and results. I’m not the type of person to blow up on ppl just doing their jobs. I’m sure this will work itself out in the end. It’s just a rough road getting there.

Are we sure this isnt a federal government agency????? Sounds as well run and managed.

Well it did update and they do have it over in hazelhurst now. It just disappeared from tracking for a day. It is with Southeastern freight. Hopefully they’ll get me an appointment on Monday and I’ll have it by Tuesday. I don’t think they’ll send it out same day they call to schedule an appointment. At least now we know where it is. And it has to come to me soon. Hazelhurst is only an hour away from me. Tuesday is still 3 days away... goodness. It’s almost worth it for me to just rent a uhaul and go get it.